Job Posting – Submission Officer

Position: Submission OfficerLocation: Calgary, AlbertaCompany: BLS International Services Canada Inc.Employment Type: Full-TimeWork Location: On-site

About the Role

BLS International Services Canada Inc. is seeking a skilled, detail-oriented and customer-focused Submission Officer to join our Calgary Centre.

The Submission Officer is responsible for assisting applicants with the submission of Passport, Visa, OCI and other consular service applications while ensuring that all applications are reviewed and processed accurately and in accordance with established Standard Operating Procedures (SOPs), checklists and guidelines.

Key Responsibilities

- Receive and scrutinize applications and supporting documents for completeness and accuracy in accordance with the applicable checklist and procedures.
- Ensure all deficiencies or missing documents are identified and clearly communicated to the applicant during the initial review.
- Accurately enter applicant and application information into designated processing systems.
- Scan, upload and organize documents according to established procedures and quality standards.
- Provide professional and courteous customer service to applicants at the submission counter.
- Clearly explain application requirements and procedures without providing unauthorized advice or making representations regarding application outcomes.
- Process applicable service fees and issue accurate, itemized receipts.
- Maintain accurate records of applications, passports, documents and transactions.
- Handle applicants’ passports, personal information and confidential documentation securely and in accordance with privacy and data-protection requirements.
- Ensure applications are processed within established turnaround times and operational service standards.
- Follow all BLS policies, SOPs, security requirements and instructions issued by management and the relevant Consulate/High Commission.




- Escalate unusual cases, discrepancies, applicant complaints or operational concerns to the Centre Manager or designated supervisor.
- Support daily centre operations, including queue management, document sorting, dispatch preparation and other administrative duties as required.
- Maintain a professional appearance and contribute to a respectful, efficient and customer-focused work environment.

Qualifications & Skills

- Post-secondary education is preferred.
- Previous experience in customer service, administration, document processing, banking, travel, immigration or a similar high-volume environment is an asset.
- Strong attention to detail and ability to identify document discrepancies.
- Excellent verbal and written communication skills.
- Strong computer and data-entry skills.
- Ability to learn and work with multiple application-processing systems.
- Ability to work efficiently and accurately in a fast-paced environment.
- Strong organizational and time-management skills.
- Professional and courteous approach when dealing with applicants.
- Ability to handle confidential and sensitive information with discretion.
- Ability to work effectively both independently and as part of a team.

What We Are Looking For

The ideal candidate is accurate, dependable, organized and customer-service focused. This position requires someone who understands the importance of thoroughly reviewing an application during the applicant’s visit and ensuring that requirements or deficiencies are communicated clearly and consistently.

Candidates must be legally authorized to work in Canada.

Interested candidates are invited to submit their resume for consideration.

BLS International Services Canada Inc. is committed to providing a professional and inclusive workplace. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Pay: $15.00-$16.00 per hour

Language:

- Hindi (preferred)
- Punjabi (preferred)

Work Location: In person

📌 Submission Officer (Canada)
🏢 BLS International Services Canada
📍 Canada