About Us

Canna Havana is a recreational cannabis store in Preston downtown of Cambridge dedicated to providing exceptional customer service and a welcoming environment for our community. As advocates for responsible cannabis use, we pride ourselves in fostering a positive workplace culture.

Position Summary

The Cannabis Retail Store Manager is responsible for overseeing the daily operations of the store, leading a team committed to excellence, ensuring compliance and successful business operations. This role requires a dynamic leader with a passion for cannabis, customer service and management of day-to-day retail operations.

Key Responsibilities

- Manage all aspects of daily store operations: opening and closing duties, cash management, sales, merchandising, hiring, training, coaching team members, supervising, staff scheduling, store maintenance, inventory and compliance audits, other tasks as needed
- Successfully drive sales by analyzing core metrics to meet and exceed sales targets ensuring business profitability; utilize up-to-date product knowledge, market trends, sales reports to replenish inventory; educate customers about brands and strains; implement strategies, create sales campaigns and promotions to increase sales
- Ensure strict compliance with AGCO regulations, federal and provincial laws; adhere to company policies and procedures and employment standards to maintain a safe, compliant workplace
- Provides exceptional customer service by actively greeting and assisting customers, addressing inquiries and concerns, de-escalating and resolving issues,



building customer relationships and maintaining customer loyalty; utilize customer and client feedback to readily implement changes that improve customer experiences
- Ensure a high performing, productive work environment with positive constructive feedback and recognition to staff
- Ensure adequate levels of inventory maintained at all times, replenishing in a timely manner; perform regular inventory counts ensuring loss prevention
- Ensure accuracy of record keeping, cash handling, logging of defective products, receiving deliveries from wholesale suppliers; reporting any discrepancies
- Liase with LP Sales Representatives about new products, promotional items and Pop-up sessions
- Take full ownership and accountability of store success and profitability
- Additional duties and responsibilities as required

Qualifications

- Minimum 2 years of cannabis retail management experience required
- CannSell certification required
- Successful completion of pre-employment Criminal Record Check
- Must possess or be able to obtain Cannabis Retail Manager License
- Excellent knowledge of provincial and federal cannabis regulations
- Strong leadership, decision-making, time management, problem solving, communication, interpersonal, and organizational skills
- Proven ability to train, motivate, and manage employees fostering a friendly productive work environment.
- Robust knowledge of cannabis plants and variety of strains
- Experience with point-of-sale systems, inventory management, and sales analysis
- Ability to work flexible hours including days, evenings, weekends and holidays, overtime as required
- Valid G Driver’s license and vehicle in valuable working order

Experience:

- Cannabis Retail Manager: 1 year (required)

Licence/Certification:

- CannSell Certification (required)

Work Location: In person

📌 Retail Store Manager (Canada)
🏢 Canna Havana
📍 Canada