Overview
Mana Spa & Wellness is seeking an experienced and professional Spa Receptionist / Client Experience Coordinator to join our team. This role is ideal for someone who is highly organized, client-focused, and confident managing front desk operations in a fast-paced spa or clinic setting.
You will be the first point of contact for our clients and play a key role in delivering an exceptional guest experience while supporting daily operations.
Key Responsibilities
- Greet clients and provide a warm, welcoming experience
- Manage bookings and client communication using Jane App
- Process payments
- Submit and manage insurance claims through TELUS Health
- Answer phones, emails, and inquiries in a timely and professional manner
- Support rebooking and recommend services based on client needs
- Assist with retail product sales
- Maintain cleanliness and organization of the front desk and reception area
Requirements (Please only apply if you meet these)
- Minimum 1 year of reception experience (required)
- Hands-on experience with Jane App (required)
- Experience with direct billing through TELUS Health (required)
- Strong communication and customer service skills
- Ability to multitask and stay organized in a busy environment
- Comfortable with sales and client recommendations
- Reliable, punctual, and detail-oriented
What We Offer
- Competitive hourly wage ($19–$22/hour based on experience)
- Bonus opportunities and retail incentives
- Staff discounts on treatments and products
- Supportive and positive work environment
Schedule
- Weekday, evening, and weekend availability required
How to Apply
Apply directly through Indeed with your resume. Qualified candidates will be contacted for an interview.