- About the Role

We are an established multidisciplinary physiotherapy and rehabilitation clinic in Hamilton dedicated to delivering exceptional patient care. We are seeking a reliable, warm, and detail-oriented Medical Receptionist / Front Desk Administrator to join our team for 20 to 25 hours per week.

If you are an organized professional with experience in clinical administration, third-party billing (MVA, WSIB, Extended Health), and passionate about providing a welcoming patient experience, we would love to hear from you!

Key Responsibilities

- Patient Intake & Reception: Greet patients warmly, manage daily check-ins/check-outs, schedule appointments, and maintain smooth clinic flow.
- Billing & Insurance: Submit direct billing claims through TELUS Health eClaims, HCAI (MVA / Auto Insurance), and WSIB, as well as process private extended health insurance claims and patient copayments.
- Inquiries & Communication: Handle incoming phone calls, emails, and patient inquiries promptly and professionally.
- Patient Charting & Records: Manage electronic medical records (EMR), intake forms, and ensure all patient documentation is accurate and confidential.
- Administrative & Clinic Support: Assist with general office coordination, room turnaround, tracking clinical supplies, and basic administrative follow-ups.
- Community Outreach: Assist with basic social media updates and patient reactivation communication.





Qualifications & Requirements

- Experience: Minimum 1 year of front desk/reception experience in a physiotherapy, multidisciplinary rehab, medical, chiropractic, or dental clinic.
- Billing Expertise: Hands-on experience with TELUS Health, HCAI (MVA), and WSIB billing portals.
- Communication: Strong verbal and written English communication skills with an empathetic, customer-focused approach.
- Tech-Savvy: Proficiency with clinic management / EMR software, MS Office / Google Workspace, and multi-line phone systems.
- Reliability: Strong multitasking ability, high attention to detail, and a dependable work ethic.

Preferred Assets (Big Pluses!)

- Language: Fluency in Polish (spoken/written) is a strong asset to help serve our local community and connect with our existing patient base.
- Marketing: Experience with basic clinic social media posting (Instagram/Facebook) and community engagement.

What We Offer

- Competitive hourly wage ($18.00 – $20.00/hr based on experience).
- Supportive, friendly, and collaborative clinical team environment.
- Predictable part-time schedule (approx. 20–25 hours weekly).
- Opportunity to grow with an expanding practice.

Job Types: Full time, Part-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 20.0 per week

Work Location: In person

📌 Front Desk Receptionist (Canada)
🏢 Elite Physio Care West Mountain
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