```Job Overview```

We are seeking an enthusiastic and dedicated Animal Care Attendant/Client Care Representative to join our dynamic team. The ideal candidate will have a passion for animals, a strong work ethic, and the ability to thrive in a busy clinic setting. In this role, you will be responsible for providing essential care for our patients, assisting veterinary staff, ensuring a clean and safe environment for both animals and people, as well as answering phones, booking appointments, and processing payments.

```Key Responsibilities```

- Provide daily care for hospitalized animals, including feeding, cleaning, and administering medications as directed by the veterinary team.

- Assist with animal restraint during procedures, exams, and treatments.

- Maintain clean and organized animal kennels, cages, and treatment areas.

- Monitor animal behavior and health, reporting any concerns to the veterinary team.

- Assist with the intake and discharge process of patients, including weighing animals and ensuring proper documentation.

- Maintain inventory of supplies, ensuring the clinic is stocked with necessary items and coordinate special orders for clients.

- Provide compassionate care and support to animals and their owners.

- Assist in the preparation and cleaning of surgery rooms and equipment.

- Support clinic operations by performing routine housekeeping tasks and ensuring a protected and sanitary environment for animals and staff.

- Follow all clinic protocols and procedures to ensure safety and compliance with health regulations.

- Maintain customer records and update information in the PIMS system.

- Identify opportunities for process improvement and provide feedback to management.





- Provide excellent client care at the front desk

- Field client questions via phone and email, book medical appointments, process payments, and maintain a busy schedule

```Qualifications```
-Graduation from an approved Veterinary Assistant Program is beneficial but not required.

- Previous experience working in a veterinary clinic or with animals is preferred.

- Strong interest in animal care and veterinary medicine.

- Ability to work efficiently in a fast-paced, team-oriented environment.

- Excellent communication skills and the ability to interact with clients in a friendly and professional manner.

- Physical ability to lift up to 50 pounds and perform tasks that involve bending, standing, and walking for extended periods.

- Ability to remain calm and composed in high-stress situations.

- Must be reliable, punctual, and have a strong attention to detail.

- Availability to work evenings and Saturdays as needed.

- Excellent communication skills, both written and verbal.

- Strong problem-solving abilities and attention to detail.

We look forward to welcoming a new team member who shares our passion for animal care! Join our team and help us deliver outstanding service to our valued customers. We take pride in working as a team, having clinic "fun" days, have a uniform allowance and EAP program.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Education:

- AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

- clinical: 1 year (preferred)

Work Location: In person

📌 Animal Care Assistant/Client Care Representative (Scarborough)
🏢 West Hill Animal Clinic
📍 Scarborough