Job Summary

We are seeking a dynamic and personable Bank Teller/Customer Service Representative who is fluent in Mandarin to join our financial services team. In this role, you will be the friendly face of our bank, providing exceptional service to Mandarin-speaking clients while efficiently managing daily banking transactions. Your enthusiasm for helping customers and your attention to detail will drive positive experiences and foster long-term relationships. This position offers an exciting opportunity to develop your sales skills within a vibrant banking environment, ensuring clients receive tailored financial solutions that meet their needs.

Duties

- Greet customers warmly and assist them with their banking needs in Mandarin, ensuring clear communication and understanding.
- Handle cash transactions accurately, including deposits, withdrawals, and currency exchanges, maintaining strict cash management procedures.
- Provide information about bank products and services, actively identifying opportunities for upselling relevant financial solutions such as savings accounts, loans, or investment options.
- Process customer inquiries and resolve issues efficiently while maintaining a high level of professionalism and courtesy.
- Support the bank’s sales initiatives by promoting additional services that benefit clients and enhance their banking experience.




- Maintain accurate records of all transactions and ensure compliance with security protocols and regulatory requirements.
- Collaborate with team members to ensure smooth daily operations and deliver outstanding customer service.

Requirements

- Fluency in Mandarin is essential; robust communication skills in English are also required.
- Prior experience in customer service, sales, or financial services is preferred but not mandatory; training will be provided for the right candidate.
- Demonstrated ability to handle cash accurately and confidently manage cash handling procedures.
- Strong math skills with attention to detail for balancing cash drawers and processing transactions.
- Excellent interpersonal skills with a positive attitude and a genuine desire to assist customers.
- Ability to work efficiently in a fast-paced environment while maintaining accuracy and professionalism.
- Basic computer literacy and familiarity with banking software or point-of-sale systems are advantageous.

Join us to become an integral part of a dedicated team committed to delivering exceptional service while advancing your career in the banking industry!

Pay: From $20.00 per hour

Expected hours: 35.0 per week

Work Location: In person

📌 Bank Teller/Customer Service Representative (Cantonese Speaking) (Vancouver)
🏢 Team Global
📍 Vancouver