Our client, a well-established organization in the industrial and equipment services sector, is looking for a Temporary Credit & Collections Associate to join their Credit & Collections team in Grimsby, Ontario.
This is a great chance for a detail-oriented and customer-focused finance professional with 1–2 years of credit and collections experience who is comfortable managing customer accounts, resolving discrepancies, and following up on outstanding balances.
The initial contract is 3 months, with the possibility of extension based on business needs and performance.
Key Responsibilities
- Manage and collect outstanding customer accounts through phone and written correspondence.
- Monitor assigned accounts and proactively work to reduce delinquency.
- Handle collection-related inquiries, refunds, account adjustments, discrepancies, short payments, and reconciliations.
- Maintain strong relationships with internal and external customers, including Sales and dealers.
- Communicate and follow up with Sales and other departments regarding customer accounts and resolutions.
- Escalate complex or challenging accounts to Credit Management when required.
- Support the collection process by working with Sales and Senior Management as needed.
- Handle a high volume of phone calls and emails while maintaining a high level of customer service.
- Prepare and complete weekly and monthly reports.
- Meet established department goals, metrics, and service standards.
- Participate in team meetings and contribute to a collaborative team environment.
- Perform other related duties as required.
Qualifications
- 1–2 years of experience in Credit & Collections.
- Working knowledge of finance, billing, and collections procedures.
- Hands-on experience with Microsoft Dynamics 365 (D365) is strongly preferred.
- US Credit & Collections experience is highly preferred.
- Post-secondary education in Business Administration, Finance, Accounting, or a related field is an asset.
- French/English bilingualism is an asset.
- Strong attention to detail with excellent analytical and problem-solving skills.
- Strong verbal and written communication skills.
- Excellent customer service and relationship-building abilities.
- Ability to manage multiple priorities and work independently with minimal supervision.
- Adaptable and able to quickly learn new processes, systems, and tools.
- Ability to handle challenging situations professionally and make sound decisions while following established procedures.
- Strong Microsoft Office and spreadsheet skills.
- Ability to work effectively within a team and across departments.
INDPTC
Pay: $30.00-$32.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Application question(s):
- This is a 3-month contract position. Would you be comfortable with this arrangement?
Experience:
- US Credit & Collections: 1 year (preferred)
- Microsoft Dynamics 365: 1 year (preferred)