Harold Heating and Cooling is looking for a reliable, organized, and customer-focused Dispatcher / Office Administrator to join our team on a full-time basis.

We are a well-established HVAC company serving our community for over 45 years. We take pride in providing quality service, honest advice, and a professional experience for our customers.

Position: Dispatcher / Office Administrator

Job Type: Full-Time
Starting Wage: $21.00 per hour
Location: Harold Heating and Cooling

Responsibilities

- Answer incoming phone calls and assist customers in a friendly and professional manner
- Schedule and dispatch service technicians efficiently
- Coordinate daily technician schedules and appointments
- Communicate with technicians throughout the day regarding jobs, changes, and customer needs
- Book service calls, maintenance appointments, installations, and follow-ups
- Respond to customer inquiries by phone and email
- Create and maintain customer records and job information
- Enter invoices, work orders, and other administrative information
- Follow up with customers regarding appointments and outstanding information
- Assist with general office administration and organization
- Help ensure technicians have the information and materials they need for each job
- Handle scheduling changes, cancellations, and emergency service requests
- Provide excellent customer service from the initial phone call through completion of the job

Qualifications

- Previous experience in dispatching,



office administration, customer service, or a similar role
- HVAC or trades industry experience is considered a strong asset
- Excellent organizational and time-management skills
- Strong communication and customer service skills
- Comfortable working in a fast-paced environment
- Ability to multitask and prioritize competing demands
- Strong computer skills and ability to learn new software
- Professional and friendly telephone manner
- Strong attention to detail
- Ability to work independently while also being part of a team
- Reliable, punctual, and dependable

What We Offer

- Full-time employment
- Starting wage of $21.00/hour
- Reliable employment with an established, local company
- A professional and supportive work setting
- Opportunity to grow within the company
- Training provided on company systems and procedures
- The opportunity to become an important part of a long-standing HVAC business

About Harold Heating and Cooling

With more than 45 years of experience and as a third-generation company, Harold Heating and Cooling has built its reputation on quality workmanship, reliable service, and treating every home like it’s our own.

If you are organized, dependable, enjoy working with customers, and can keep a busy schedule running smoothly, we want to hear from you!

Pay: From $21.00 per hour

Expected hours: 40.0 – 44.0 per week

Benefits:

- Casual dress
- On-site parking

Work Location: In person

📌 Dispatcher / Office Administrator (Canada)
🏢 Harold Heating
📍 Canada