Canopy by Hilton Toronto Yorkville – Canada’s first Canopy by Hilton! What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto!

Canopy by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design, with a sharp connectivity to the neighborhood it calls Home. Five essential aspects Canopy embraces for a total guest experience include Energizing Comfort, More Included Value, Surprising Extras, The Just Right Room, and Local Know-How.

Culture is key at Canopy, with team members known as “friendly enthusiasts”, who engage guests, always going above and beyond to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.

Attention to detail and an energetic environment ensure Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “positive stay”, where memories are made, and comfort is guaranteed.

Canopy by Hilton Toronto Yorkville is a 184-room hotel with one restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.

Position Summary

Reports To

The Engineering Manager reports directly to the Rooms Division Manager or Director of Operations.

Job Overview

Direct the engineering/maintenance operations of the hotel to ensure the safety and comfort of hotel guests and employees and to ensure compliance with all Brand and federal, provincial, and/or local regulatory and inspection requirements. May have responsibility for the Loss Prevention function.

Responsibilities and Duties

- Direct the daily activities of the department. Plan and organize work, communicate goals, and schedule employees to ensure proper coverage. Communicate and enforce policies and procedures.
- Recommend disciplinary or other staffing/human resources-related actions by Company rules and policies. Alert management of potentially serious issues.
- Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Educate/train employees on current safety issues to ensure compliance with all federal, provincial, and local laws and safety regulations. Inform management of hazardous situations, emergencies, or threats to the security of guests, employees, or hotel assets.
- Oversee the physical operations of the hotel, including maintenance and repair of the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool if applicable, etc.
- Ensure the execution and achievement of the hotel’s preventive maintenance program goals.
- Establish and maintain procedures to (1) ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc., (2) replenish supplies and inventory in a timely and efficient manner, and (3) minimize waste.
- Respond courteously and promptly to all guest questions, complaints, and/or requests to ensure a high level of guest satisfaction.
- Monitor budget and control expenses within all areas of the department. Participate in the preparation of the annual departmental operating budget and Capital plans which support the overall objectives of the hotel.
- Ensures all maintenance and repairs are completed on a timely,



cost-effective basis and according to specifications.
- May be responsible for determining the security requirements necessary to ensure that hotel property, employees, and guests are protected against theft, crime, and other hazards, and/or manage the relationship with a third-party security firm contracted for such purposes.
- Promote teamwork and quality service through daily communication and coordination with other departments. Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests.
- Responsible for the safety of the department and building
- Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Vendors – to ensure adequate inventory of supplies and equipment, discuss pricing or service issues, resolve any vendor performance issues, etc.
- Contractors – to obtain and review bids
- Regulatory agencies – regarding safety and compliance matters
- Other contacts as needed (Professional organizations, community groups, local media)

- Compliance with Hilton Brand Standards.
- Maintain key control, i.e., Key Watcher and Visionline.
- Maintain Quore System (hotel system)
- May assist with other duties as assigned and may serve as “manager on duty” as required.
- Perform tasks and duties as assigned by the RDM or GM.

QUALIFICATIONS AND REQUIREMENTS

Some college or advanced vocational training plus two years of experience in general building maintenance and/or some college or advanced vocational training plus six years of experience in general building maintenance/ and/or construction and supervisory experience, or an equivalent combination of education and experience. Hotel experience preferred. Professional certification and license if required by law. Minimum level 3 EPA Certification for refrigerant reclaim.

This job requires the ability to perform the following:

- Frequently standing up and moving about the facility
- Remain stationery for extended periods
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, kneeling, climbing, and crawling

Other:

- Communication skills, both verbal and written, are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the Company.
- Specialized expertise in plumbing, electrical, mechanical, and carpentry fields. Level 3 EPA Certification, HVAC and refrigeration certificate, licensed plumber and/or journeyman status for electrician and carpenter may be required.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances, are utilized frequently.
- Problem-solving, reasoning, motivating, organizational, and training abilities are used often.
- May be required to work nights, weekends, and/or holidays.

Work Area: All areas of the facility.

Health and safety

- Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.




- Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
- Report all injuries or illnesses to a supervisor or manager immediately.
- Participate in the Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.
- Compliance with building codes of Ontario.

WHY JOIN US:

- Health, Dental, and Vision benefits
- Discounted On-site Parking
- Discounted and Complimentary employee meals
- Discounted Hotel Rooms Nights (Hilton Worldwide)
- Hilton University access
- Tuition Reimbursement
- Perkopolis
- RRSPs
- Dry Cleaning Allowance
- GoodLife – Discounted membership
- Employee engagement and appreciation events

ACCESSIBILITY & ACCOMMODATION:

Job Posting – Canopy by Hilton Toronto Yorkville Hotel is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process.

Communication (i.e.) booking Interview – If you require any accommodations during the interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.

About Hilton:

One of the world’s largest, fastest-growing hospitality companies representing

27 Brands, 143 countries and territories, and more than 9,200 properties worldwide…and counting!

Hilton’s vision is to fill the earth with the light and warmth of hospitality.

Recognized for a culture of belonging:

2021 Ranked #1 on Diversity Inc’s Hall of Fame list of Top 50 Companies for Diversity

2022 World’s Most Valuable Hotel Brand, Brand Finance Global 500

2022 Best Workplaces for Women

2025 Ranked as #1 World’s best workplace by Outstanding Places to Work

Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. This continued leadership is the result of Team Members staying true to the brand’s Vision, Mission, and Values.

Specifically, we look for team members who demonstrate these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

Brighter Together. We are Hilton. We are Hospitality.

About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada. Its flagship hotels include industry–renowned brands such as Marriott/Starwood, Hilton, and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for demanding business and leisure travelers.

In the highly competitive hotel industry, Easton’s Group’s core advantages are prime locations, premium quality, and superb service. Every Easton’s Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it’s the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre and cultural hotspots, or the Vaughan properties that are close to the area’s main tourist attractions like Canada’s Wonderland or Vaughan Mills Shopping Centre.

📌 Chief Engineer/Engineering Manager (Canada)
🏢 Canopy by Hilton Toronto Yorkville Hotel
📍 Canada