We are in search of an Executive Level Administrative Assistant to help grow our team. We are looking for a positive, upbeat and outgoing team member who enjoys working in a fast paced, but fun and upbeat setting. Must have experience with Microsoft Office, Excel, point of sale and cash handling, and provide excellent communication and customer service skills. The Ideal candidate has previous experience in project management, or professional service office setting, such as Doctor, Lawyer, Real estate type office.

Please reply with a resume by email.

Main responsibilities include but not limited to:

· Receive customers and accurately document information that is necessary to completing their project.

· Demonstrate clear and concise communication with customers and technicians.

· Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by explaining products and services and taking care of any customer concerns or complaints quickly and professionally

· Take ownership of customers issues and follow problems through to resolution

· Monitors department issues and client complaints to define patterns and work to lessen those recurring issues

· Keep accurate records and document customer service actions and discussions

· Improve customer service experience, create engaged customers and facilitate organic growth

· Manage customer service systems: keep up to date customer profiles, and up to date maintenance tracking programs.





· Instruct customers on equipment operation, care and maintenance

· Demonstrate ability to effectively maintain an organized and professional service desk.

· Manage our work flow system: including service work sheets, generating invoices, accurate and inclusive quoting, properly coded parts orders, managing and tracking parts receipts, and ensuring accurate and inclusive invoicing.

· Ensure all work flow paperwork is properly coded and filed, according to the filing process.

· Manage post job administration: ensuring service sheets, receipts, and invoices are properly filed post job.

· Properly track expenses on longer duration projects by centralizing receipts and expenses in a job folder.

· Maintain effective communication with owner, and assist or perform administrative tasks as needed.

· Maintain, support, and enforce all administrative as described.

· Participate in meetings and bring forward observations on administrative process handling

· Inspect, verify, and price equipment and parts upon receipt, and ensure correctly allocated to invoices.

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Work Remotely

- No

Job Types: Full-time, Permanent

Pay: $40,400.00-$65,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Education:

- Secondary School (preferred)

Experience:

- administrative assistant: 5 years (required)
- receptionist: 5 years (required)

Work Location: In person

📌 Front End Executive Assistant (Kamloops)
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