We are seeking a friendly organized Receptionist/Optometric Assistant to join our optometric practice. The ideal candidate enjoys working with people, provides excellent patient service and is comfortable handling both front desk responsibilities and assisting with day-to-day clinical flow of the office, including pretesting patients. The successful candidate will be detail-oriented, and eager to support both clinical and administrative functions within our optometry practice.
Duties
- Greet patients warmly and efficiently manage the check-in and check-out process to ensure a positive first impression.
- Schedule appointments accurately using electronic medical records systems.
- Maintain accurate patient records, ensuring confidentiality and compliance with healthcare regulations.
- Handle phone inquiries, provide information about services, and coordinate follow-up appointments as needed.
- Provide exceptional patient care by addressing questions, offering support, and ensuring comfort throughout visits.
- Perform preliminary Pretests for Patients including tonometry, retinal imaging, visual field, and other diagnostic tests where applicable.
- Assist optometrist and other team members as required.
- Help maintain a clean, organized reception, and pretest area
- Manage retail optical sales by assisting the optician with administrative duties, and processing patient transactions.
- Support inventory management of optical supplies and medical equipment to ensure availability for daily operations
- Skills
- Excellent Customer Service and interpersonal skills
- Proven experience working with electronic medical records in an Optometric clinic
- Ability to remain calm and courteous in a busy office
- Excellent front desk skills with the ability to multitask efficiently in a busy environment.
- Ability to prioritize tasks and manage appointment schedules for doctors and opticians
- Experience and knowledge of various pretesting procedures
- Knowledge of dry eye procedures is highly desirable
- Previous optometry experience is required.
- Join our team to deliver outstanding eye care services while fostering a welcoming setting for all patients!