JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are seeking a highly motivated and experienced individual to join our organization as an Operations & Program Specialist within the Insights and Data Products organization.

This critical role serves as the operational backbone, ensuring the seamless execution of day-to-day business operations that directly support our mission to deliver cutting-edge solutions and achieve our ambitious 2030 strategic goals. You'll provide the operational foundation that enables our product, engineering, and business teams to make informed decisions, allocate resources effectively, and maintain momentum toward our long-term vision of establishing Azara as the industry-leading AI analytics platform.

CORE COMPETENCIES • AI • Financial Management & Budgeting • Resource Allocation & Optimization • Business Intelligence & Reporting • Vendor Management • Strategic Planning & Execution • Process Improvement & Automation • Stakeholder Communication • KPI Monitoring & Performance Analysis

This role is situated in a dynamic and fast-paced product development environment, characterized by a sense of urgency and resource constraints. The person in this role must be able to be adaptable, comfortable with ambiguity, and willing to take on additional responsibilities as the need arises. This role calls for exceptional leadership, tactical & strategic thinking, strong background in the program and operations, financial acumen, and the ability to manage multiple initiatives simultaneously. Position resides within the Business Operations functional area and will report to the I&D; Operations Leader.

Financial Management:
Leading the monthly financial submission process while implementing robust controls and governance frameworks.
Ensuring accurate tracking of resources and financial data across the organization.
Building and managing comprehensive financials for both operational and capitalizable costs, which includes developing forecasts, monitoring actuals, processing change requests, and preparing Capex charters.
Maintain ongoing financial calendars and adhere to crucial deadlines.
Regularly present financial updates to key stakeholders, providing in-depth analysis of variances & crafting compelling narratives to explain financial performance.
Assisting in creating financial models & scenario planning to support strategy
Collaborate with procurement teams to manage vendor relationships & contracts.
Managing vendor invoices, purchase orders, and expense tracking processes

Budgets and Cost controls
Oversee the budget management cycle, ensuring clear communication of processes and timelines across the organization.
Developing and disseminating comprehensive budget templates, establishing and maintaining budget calendars, and implementing robust control mechanisms.
Manage the submission process, guide teams through the various stages, and ensure adherence to established protocols.
Refine approval processes, streamlining workflows, and implementing checks and balances to maintain financial integrity.
Tracking spending against budgets with variance analysis for leadership decisions.

Resource & Hiring Management:
Resource Optimization & Allocation:



Optimize personnel, tools, & technology utilization to maximize program delivery efficiency while collaborating with finance & program teams to achieve balanced portfolios and precise resource allocations.
Governance & Tracking Systems: assist in developing robust tracking systems and governance mechanisms for resource oversight, including automated reporting solutions that provide real-time insights into utilization and performance to enable data-driven decision-making.
End-to-End Recruitment: Manage comprehensive recruitment activities, process approvals, and tracking all Insights & Data areas, coordinating with departments to identify staffing needs and forecast budgets.
Hiring Progress & Compliance Monitoring: Maintain detailed tracking systems for all open positions, ensure compliance with hiring policies & procedures, and serve as primary liaison with Tech Engineering Ops team for technical resource recruitment.
Strategic Workforce Planning: Create talent pipeline reports to inform workforce planning decisions and monitor hiring velocity against product roadmap dependencies, flagging risks when critical roles remain unfilled.

BI Dashboards and Reporting:
Key liaison between operational needs and the BI development team.
Defining comprehensive requirements for resource & financial dashboards tailored to the specific needs of program managers, product teams, and leadership.
Work closely with the BI development team to ensure these dashboards are built to specification, providing intuitive, data-rich visualizations that enable informed decision-making at all levels.
Facilitating the process to ensure that critical operational and financial data is readily accessible and easily interpretable, supporting strategic planning and day-to-day management across the organization.
Building and maintaining dashboards for operational KPIs including product adoption, user engagement, platform performance, and accuracy metrics

Communication & Information Mgt:
Build and present clear and concise presentations that include data visualizations, dashboards, strategic level directions, etc.
Maintaining centralized SharePoint site serving as single source of truth for I&D; team operations, product documentation, and strategic planning materials
Organizing & publishing key info including product roadmaps, sprint calendars, metrics dashboards, team updates, new hire spotlights, and recognition programs
Assist in driving operational portfolio performance through effective resource allocation and continuous monitoring of KPIs.
Collaborate with key stakeholders, including executives, department heads, and team members, to ensure clear communication and seamless coordination across operational duties within the ID space.
Develop automated reporting within smart sheets that are distributed to the appropriate audience, dashboards and a centralized share point site

Continuous Improvement & AI Automation
Audit & document current operational processes (workflows, handoffs, tools used, pain points) to identify where AI agents or automation can reduce manual work.
Design, build, and test AI agents/workflows (e.g., using tools like Claude) that automate repetitive or rules-based tasks.
Partner directly with operations staff and other functional leads to gather requirements & validate that automated solutions actually fit how the team works.
Pilot automations in a controlled way, measure time/error savings,



& iterate before wider rollout.
Maintain documentation on what's automated, how it works, & ownership.
Train & support operations staff in adopting current AI-assisted workflows.
Report progress and impact directly to the Operations Leader, including a prioritized roadmap of automation opportunities.
Stay current on AI/agent tooling relevant to operations use cases and proactively flag opportunities.

Qualifications & Requirements:Education & Experience:
Bachelor's degree in Business Administration, Operations Management, Finance, Information Systems, or related field
7+ years proven experience as Operations, Finance, or Program Manager with strong operational knowledge in product development environments

Core Competencies:
Detail-oriented and results-driven with obsessive attention to data accuracy, continuous improvement mindset, & ability to excel under pressure in fast-paced AI/analytics environments
Strong financial acumen including P&Ls;, LBAs, ROIs, budgeting, resource allocation, & vendor/invoice mgt with ability to connect operational metrics to strategic goals
Excellent analytical and problem-solving skills with data-driven decision-making approach and systems thinking for interconnected operational solutions
Advanced communication and stakeholder management capabilities across all organizational levels, including senior executives, with both technical and non-technical audiences. Including building power point executive level presentations.

Technical Skills:
Required: Advanced Microsoft Excel, PowerPoint, SharePoint, Teams, and basic data analysis capabilities
Preferred: AI tools (Claude), Power BI, Tableau, SQL, Smartsheet, Jira, Confluence, Workday/HRIS systems, Python automation, FinancialForce, AI & AI Agents

Additional Qualifications:
Project Mgt experience with Agile/sprint methodologies and proficiency in operational management software, ERP systems, and BI tools
Strategic planning, risk management, and KPI tracking experience with ability to create impactful portfolio-level presentations
Commercial real estate industry experience preferred but not required

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Operations & Program Manager (Canada)
🏢 JLL
📍 Canada