Position Summary

The Data Entry role supports the Customer Service department by managing data accuracy, maintaining product information, and assisting with day-to-day customer service operations. This role plays a key part in supporting major retail partners, ensuring timely and accurate information flow across systems and customer portals.

This position is on site, in office 5 days a week. Office is located in South Oshawa.

Key Responsibilities

Data Management & Entry

- Perform accurate and timely data entry across internal and external systems
- Maintain and update item master data to ensure product information is current and accurate
- Process product updates including item changes, pricing, descriptions, and status updates

Customer & Portal Support

- Update and maintain T1 customer portal data
- Upload and manage product images for new items and product updates within customer portals
- Ensure all customer-facing data is accurate
- Assist in resolving customer disputes by gathering information, updating records, and supporting resolution efforts

Customer Service Support

- Provide backup support to the Customer Service team as needed
- Support daily workload during peak periods or team absences

Qualifications & Skills

- Previous experience in customer service, data entry, or administrative support preferred
- Robust attention to detail and high level of accuracy
- Strong problem-solving skills with the ability to identify issues, analyze information, and recommend solutions
- Proficient in Microsoft Office,



with intermediate-level Excel skills required (e.g., formulas, VLOOKUP/XLOOKUP, pivot tables, data validation)
- Comfortable working with multiple systems, databases, and customer portals
- Strong organizational and time management skills
- Ability to handle confidential information professionally
- Strong communication skills, both written and verbal
- Experience working with major retail customers (e.g., Canadian Tire, Walmart) is an asset

Work Environment

- Fast-paced, deadline-driven environment
- Collaborative team setting
- Opportunity to learn retail customer processes and product lifecycle management

Compensation & Benefits

- Competitive compensation package
- Medical, dental, and life insurance
- Defined contribution pension plan
- Vacation and sick pay
- Excellent work/life balance
- Monday–Friday schedule
- 37.5 hours per week
- Staff discounts

Additional Information

- 3-month probationary period

Interested and qualified candidates are invited to submit their resume in confidence.

No phone calls, please.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $38,000.00-$42,000.00 per year

Benefits:

- Dental care
- Life insurance
- RRSP match
- Vision care

Application question(s):

- Are you comfortable using Excel independently for tasks such as formulas, sorting/filtering data, and basic reporting without supervision?

Work Location: In person

📌 Data Entry/Customer Service (Oshawa)
🏢 Normark
📍 Oshawa