We are looking for motivated individuals to work in our call centre as a Graveyard Dispatcher based out of our office in Victoria, BC.
The dispatcher’s responsibility is to find out the key details about a customer’s situation and send them someone with the right skills and equipment to help as quickly as possible. The ideal candidate is a local resident who is detail-oriented, enjoys helping people, and has excellent communication skills.
Duties
Detailed job duties include:
- Effectively communicate with customers, and tow truck operators to ensure work is on schedule and well organized.
- Ensure the tow truck operators have the proper instructions to perform their duties in a timely and safe manner.
- Listen to tow truck operators' concerns and act on them accordingly.
- Payment verification
- Perform all related clerical duties.
Qualification
- Effective and creative problem solver.
- Clear written and verbal communication.
- Excellent customer service skills.
- Ability to work in a fast-paced environment effectively under pressure to meet deadlines.
- Superior time management and multi-tasking ability.
- Good knowledge of Victoria and the surroundings area.
- Must be able to accommodate to the work site.
- Must be able to work graveyard shifts and be comfortable working independently overnight.
- Post-secondary education and dispatching experience in a fast-paced workplace, along with knowledge of the towing industry are definite assets.
- Strong computer skills. Able to clearly articulate instructions verbally and document written notes/ updates in various software systems.
- Candidates may be required to pass pre-employment drug screen.
Job Type: Full-time
Pay: From $25.00 per hour
Perks:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
Flexible language requirement:
- French not required
Ability to commute/relocate:
- Victoria, BC V8Z 3P5: reliably commute or plan to relocate before starting work (required)