Job Summary

Join our agile hospitality team as a Front Desk Agent and Night Auditor, where you'll be the welcoming face of our hotel and the key to smooth overnight operations. In this role, you'll provide exceptional guest service, manage reservations, handle check-ins and check-outs, and ensure the security and accuracy of nightly financial reports. Your energetic attitude and attention to detail will help create memorable experiences for our guests while maintaining efficient front desk operations during evening hours.

Responsibilities

- Greet guests warmly upon arrival, assist with check-in/check-out procedures, and answer guest inquiries with enthusiasm and professionalism
- Manage multi-line phone systems to handle reservations, guest requests, and internal communications efficiently
- Provide outstanding customer service by addressing guest needs promptly and courteously, ensuring a positive stay experience
- Conduct nightly audits of guest accounts, verify charges, and prepare accurate financial reports in accordance with hotel procedures
- Maintain security protocols by monitoring CCTV surveillance, controlling access points, and ensuring safety during overnight hours
- Assist with administrative tasks such as updating reservation systems, processing payments,



and logging incidents or special requests
- Support guest services by providing local information, coordinating transportation, and responding to special requests or emergencies

Skills

- Multilingual or bilingual abilities to communicate effectively with diverse guests
- Excellent phone etiquette combined with strong customer service skills to create a welcoming environment
- Previous hotel or hospitality experience is highly preferred to understand industry standards and guest expectations
- Familiarity with front desk operations, multi-line phone systems, and guest service software
- Ability to remain energetic, attentive, and professional during night shifts in a fast-paced environment
- Strong organizational skills with keen attention to detail for nightly audits and record keeping
- Knowledge of hospitality best practices to ensure guest satisfaction and operational efficiency

Join us in delivering memorable hospitality experiences! Your enthusiasm and dedication will make a difference in our guests’ stays while you grow your career in the vibrant world of hospitality.

Expected hours: 32.0 – 40.0 per week

Benefits:

- On-site parking

Work Location: In person

📌 Front Desk Agent/Night Auditor (Canada)
🏢 Travelodge by Wyndham
📍 Canada