Job Title: Bilingual Digital Business Customer Support Agent (Operations Customer Expert I) Location: Onsite at TPCA Waterloo or Remote outside Ontario. Reports to Operations Supervisor. Regular full‑time.

Education: High School Diploma (Bachelor’s degree preferred). No travel required. Current vacancy is open.

Key Responsibilities - Provide problem resolution for Audiconnect vehicle concerns, app login, and subscription purchase support.

- Utilize internal Salesforce CRM and manage customer cases, including level‑2 escalated cases.
- Handhold and work with all levels of end users, including high‑level, difficult, non‑technical, and demanding users.
- Responsible for troubleshooting customer, dealer, and vehicle issues while maintaining customer privacy.
- Identify and report chronic operational and vehicle issues related to Audiconnect.

Requirements - High school diploma (Bachelor’s degree preferred).

- Excellent communication skills in English and French, both spoken and written.
- Analytical and conceptual thinking, creativity, and strategic mindset.
- Team player with strong customer‑service orientation.




- Ability to stay focused when working independently and manage multiple tasks in a fast‑paced environment.
- Computer savvy and proficiency with software applications.
- Problem‑solving and resource management skills.
- Understanding of technology and emerging tech concepts.
- Experience with basic computer networking, building, programming, or relevant technical knowledge, including VW/Audi products.
- Knowledge of vehicle electronics and passion for how systems work.

Benefits & Perks - Continuous learning and training tailored to your tenure and skills.

- Competitive salary with incentive programs.
- Positive and supportive work environment.
- Medical and dental benefits, Employee Family Assistance Program, and recognition programs.

Schedule Shift: Monday to Saturday, 8AM–8PM EST.

Equal Prospect & Accommodations Teleperformance is an Equal Opportunity Employer. Accommodations are available for candidates with disabilities throughout the selection process.

📌 Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business [...] (Ottawa)
🏢 TP Canada
📍 Ottawa