Enhance client experiences as a Client Operations Program Manager with OpenText. Play a crucial role in utilizing feedback management systems and defining CX strategies for measurable outcomes. At OpenText, we seek a Client Operations Program Manager for the GTS Operations team.

This role requires hands-on expertise in feedback management platforms and a strong grasp of customer experience best practices. Your insights will drive improvements in client journeys and business decisions through analytics and storytelling. Key Responsibilities:

- Manage feedback management platform and survey processes
- Design CX dashboards, reports, and scorecards
- Define measurement strategies and VoC methodologies
- Analyze client feedback for trends and insights
- Translate data into narratives for various audiences Requirements:
- Bachelor’s degree in a relevant field or equivalent experience
- Experience with Forsta or similar systems
- Knowledge of CX and VoC best practices
- Robust analytical skills and data interpretation
- Excellent written and verbal communication skills Leverage your expertise in feedback management and analytics to shape client experiences at OpenText.

📌 Client Operations Program Manager at OpenText (London)
🏢 Socket.dev
📍 London