Drive customer satisfaction and growth as the Client Success Leader at d1g1t, an innovative fintech company based in Toronto. Oversee client support operations and nurture strong partnerships for long-term success. This role requires an expert in client success strategies and retention to enhance d1g1t's post-implementation services.

You will lead the charge for exceptional customer experiences and foster a client-focused culture through effective training and team management practices. Key Responsibilities:

- Develop and execute Client Support strategies
- Measure and drive retention, expansion, and satisfaction
- Act as the customer advocate within d1g1t
- Manage robust client support with a focus on service excellence
- Implement tools for enhanced operational efficiency Requirements:
- Preferred degree in business or technology
- At least ten years in successful client support leadership
- Proven expertise with SaaS client retention and growth
- Solid data interpretation and operational insights
- Excellent communication and partnership skills Lead client success initiatives and empower teams for optimal outcomes at d1g1t.

📌 Client Success Leader at d1g1t (Toronto)
🏢 Portage Ventures GP
📍 Toronto