- Build scalable processes — Turn onboarding and deployment activity into documented, repeatable playbooks that others can execute consistently.
- Align internal teams — Translate real-world usage into decisions across Sales, Product, and Engineering.
- Build automation — Identify manual, repetitive work across onboarding, account health tracking, and reporting, and build the tools and workflows — using HubSpot, Guru, and AI-driven workflows — that eliminate it.
- Turn one-off fixes into permanent process — When the same issue shows up twice, build a fix, not a ticket.
- Build visibility into account health — Set up dashboards and reporting so the team can see, at a glance, which accounts are adopting well and which need attention.
- Understand before you automate — Spend real time in a handful of accounts early on, not as your ongoing job, but so every system you build is grounded in what actually happens, not what should happen.

Requirements - Experience in Customer Success, Operations, Business Systems, Project Coordination, or a similar role with an operational or process component.

- Demonstrated interest in or experience with process design, automation tools, or workflow systems (e.g., CRM automation, no-code tools, internal dashboards).
- Familiarity and comfort with AI tools:



you've used them in your day-to-day work and are curious about where they can replace manual process entirely.
- Strong organizational thinking: you can structure ambiguous situations into transparent, repeatable processes.
- Comfortable with data: you can identify patterns across accounts and translate them into process or tooling changes.
- You care about understanding why things work, not just executing steps.
- Comfortable operating where structure is still forming and where you'll be building the systems, not just following them.

Core Competencies

Demonstrates expertise in process design and automation, with a strong focus on building scalable workflows and dashboards. Proficient in utilizing AI tools and CRM automation to enhance customer success and operational efficiency. Highest-signal resume keywords - Process Design - Automation Tools - Data Analysis - Customer Success - Project Coordination Hard Skills - Process Design - Automation - Workflow Systems - Data Analysis - Dashboard Setup Soft Skills - Organizational Thinking - Curiosity - Problem Solving Industry Keywords - Customer Success - Operations - Business Systems - Project Coordination Tools & Technologies - HubSpot - Guru - AI Tools - CRM Automation - No-Code Tools

📌 Customer Systems & Automation Program Manager (Kitchener)
🏢 Jobtailor
📍 Kitchener