Role Description The Customer Support Specialist is a part-time remote role responsible for assisting users and event organizers with questions, issues, and feedback related to the virtual conference platform. Day-to-day tasks include responding to support tickets, emails, and chat inquiries; guiding users through registration and troubleshooting access problems; and documenting common issues for continuous platform improvement. The specialist will collaborate with technical and product teams to escalate complex problems, track resolutions, and ensure consistent communication with users.

This role also involves monitoring user satisfaction, gathering insights on user experience, and contributing ideas to improve support processes and help resources.

Qualifications





- Candidates should possess strong Customer Support skills and a focus on Customer Satisfaction.
- Candidates should possess excellent Interpersonal Skills and transparent, professional communication abilities.
- Candidates should possess Technical Support capabilities and the ability to learn platform features and tools quickly.
- Candidates should possess Analytical Skills to identify patterns in user issues and suggest process or product improvements.
- Additional qualifications include experience with online or SaaS-based products, familiarity with ticketing or CRM systems, reliable internet access, and the ability to work independently in a remote environment.

📌 Customer Support Specialist (Canada)
🏢 TEN Virtual Conference Aggregator
📍 Canada