- Create explicit, concise and customer-centered content for Fidelity Investments Canada and Investly platforms - Craft intuitive user interface content that guides customers through digital journeys, supports task completion and builds confidence - Apply content design principles, user insights and accessibility standards across web and mobile applications - Use user research, behavioral insights and analytics to optimize content and improve user understanding - Produce content that supports task completion and reduces customer friction - Deliver content meeting accessibility, plain language, legal and compliance standards - Achieve stakeholder approval and delivery within project timelines - Adhere to content standards, style guides and UX writing best practices - Ensure consistency across customer journeys, products and channels - Identify and address content gaps, duplication and inconsistencies - Contribute to content guidelines and reusable content patterns - Participate in product discovery, design reviews and sprint planning - Provide content recommendations to improve usability and customer experience - Incorporate stakeholder feedback while advocating for customer needs and best practices - Use customer feedback, usability testing and performance data to identify improvement opportunities - Recommend content enhancements based on data and observed user behaviors - Support A/B testing and content experiments - Demonstrate improvements in content effectiveness, customer engagement and task completion - Collaborate with product managers, UX designers, developers and business stakeholders Requirements - College degree, preferably with communications, copywriting or related specialization,



or equivalent experience - 1+ years of experience in a UI writing role - Strong understanding of UX writing, content design and information architecture principles - Exceptional writing, editing and proofreading skills - Ability to simplify complex concepts into clear, concise language - Knowledge of user-centered design methodologies, usability testing and customer journey mapping - Understanding of digital product development processes and agile ways of working - Ability to create content for mobile applications, responsive web experiences and digital products - Experience working within legal, regulatory or compliance requirements for digital content is an asset - Current work authorization for Canada is required Core Competencies Demonstrates expertise in UX Writing, Content Design, and Information Architecture, with a strong ability to create customer-centered content that adheres to accessibility and compliance standards. Proven experience in optimizing content through user research and analytics to enhance usability and customer engagement. Highest-signal resume keywords - UX Writing - Content Design - User Research - Accessibility Standards - Content Optimization Hard Skills - Content Creation - Editing - Proofreading - Usability Testing - Customer Journey Mapping - Digital Product Development - Agile Methodologies - Information Architecture - Task Completion Support - Content Standards Adherence Soft Skills - Collaboration - Stakeholder Communication - Feedback Incorporation - Problem Solving - Concise Language Simplification Industry Keywords - Legal Compliance - Regulatory Requirements - Content Guidelines - User-Centered Design - Content Patterns Tools & Technologies - Digital Platforms - Web Applications - Mobile Applications - Content Management Systems - Analytics Tools

📌 Digital Content Specialist (Toronto)
🏢 Jobtailor
📍 Toronto