Working Title: Eligibility Appeals Supervisor

Job Class: Human Services Supervisor 2

Agency: Human Services Dept

- Job ID: 96893
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 09/09/2026
- Closing Date: 09/18/2026
- Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office MMA
- Division/Unit: Health Care Administration / Integrity and Accountability
- Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $34.71 - $50.25 / hourly; $72,474 - $104,922 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 216 - Middle Management Association/MMA
- FLSA Status: Exempt - Executive
- Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

- This posting may be used to fill multiple openings

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework. The Eligibility Appeals Supervisor will provide strategic leadership and operational oversight within the Eligibility Appeals Unit (EAU), a high-volume, high-impact unit responsible for representing the Department of Human Services (DHS) in state fair hearing appeals related to Medical Assistance (MA) and MinnesotaCare eligibility. This position leads a multidisciplinary team responsible for all aspects of eligibility appeals, including intake, case review, agency responses, quality assurance, process improvement, stakeholder collaboration, and implementation of hearing decisions. The supervisor ensures appeal responses and operations are timely, accurate, equitable, legally sound, and responsive to the changing health care eligibility environment.

The incumbent will provide ongoing direction and oversight to ensure the team’s appeal response strategies remain effective, consistent, and responsive as policies, procedures, appeal trends, and agency needs evolve.

This Position Provides Strategic Direction By

- Overseeing team preparations for federal and state eligibility policy changes that affect appeal response.
- Adjusting staffing and workflows to meet changing appeal volumes and business needs.
- Developing and maintaining efficient work processes, procedures, training, and quality assurance.
- Collaborating with internal and external partners to support effective appeals operations.
- Leading continuous improvement initiatives to increase timeliness, accuracy, and operational effectiveness.
- Supporting technology and system improvements related to eligibility and appeals operations.

All DHS Leaders are expected to demonstrate and develop the five (5) competency themes:
- Leading Self
- Leading Others
- Leading the Organization
- Leading Outside the Organization
- Getting Work Done

Minimum Qualifications

Demonstrated leadership experience*

- Leadership experience can include:
- Experience as a supervisor,



lead worker, team lead, project lead;
- Completion of a State of Minnesota leadership program (e.g. ELI, L4);
- A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:
- 1+ year of experience identifying issues, goals and strategic actions
- 100+ hours per year time commitment

AND Three (3) years of qualified work experience with health care programs demonstrating the following:

- Experience in managing team members and engaging in performance management-based conversations.
- Advanced knowledge of Medical Assistance, MinnesotaCare, or other public health care eligibility programs, including applicable eligibility policies and procedures.
- Experience analyzing issues and making sound decisions based on policy, data, and available information.
- Bachelor’s degree in health care administration, human services or related field may substitute for 1 year of professional experience OR Master’s degree in health care administration, human services or related field may substitute for 2 years of professional experience.

Preferred Qualifications

- Experience supervising or leading staff in a high-volume human services, health care eligibility, appeals, or similar operational environment.
- Experience communicating complex information clearly and effectively, both verbally and in writing.
- Current experience with Medical Assistance and MinnesotaCare eligibility policy, including use of the Minnesota Eligibility Technology System (METS).
- Broad knowledge of state fair hearing statutes, administrative hearing processes, and administrative law principles.
- Experience with managing conflict effectively.
- Ability to operate within ambiguous situations.
- Ability to identify internal and external pressures/roadblocks that impact or may impact the work of the agency and navigate them effectively.
- Experience identifying project challenges and modifying or adjusting course to meet objectives.
- Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at (phone hidden) or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Teressa at [email protected] To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at [email protected].

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at (phone hidden) or [email protected] for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE!

The Minnesota





Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth

Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children

- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

- Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL CHANCE EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (phone hidden) or email [email protected] and let us know the support you need.

📌 Eligibility Appeals Supervisor - Human Services Supervisor 2 (Saint-Paul Parish)
🏢 Minnesota Direct Care and Treatment
📍 Saint-Paul Parish