Summary Join the outlet sales team to represent the brand through exceptional in-store and virtual client interactions. Drive sales performance by cultivating and maintaining clientele, meeting monthly targets, and delivering high service standards. Support store operations including inventory, merchandising, and cash/key-holder responsibilities.

Responsibilities - Act as a brand ambassador and deliver attentive, knowledgeable client service both in-store and virtually - Achieve and exceed monthly sales targets through proactive selling and follow-up - Manage client book, perform outreach (calls, emails, thank-you notes) and handle out-of-town shipping - Perform key-holder duties: open/close store, cash handling, and end-of-day procedures - Support inventory, shipping/receiving,



back-of-house tasks and special projects - Maintain visual merchandising and product presentation standards - Operate POS/register systems and CRM/UltiPro portals as required Requirements - 2-5 years luxury retail experience with an established clientele - Solid interpersonal, communication and customer service skills; additional languages (preferably Chinese) advantageous - Proven ability to multi-task, prioritize and work effectively in a fast-paced environment - Availability to work across a 7-day store schedule - Experience with cash handling, key-holder responsibilities and retail operations - Post-secondary education preferred and proficiency with POS/CRM systems

📌 Full Time Sales Associate - McArthur Glen Outlet (Richmond)
🏢 Brobston Group
📍 Richmond