Join Our Team!

Are you the person friends and family call when their computer "just won't work"? Do you enjoy solving problems, helping people, and making technology easier for everyone around you?

We're looking for an enthusiastic and customer-focused IT Help Desk Support team member to join our Corporate Services team. In this role, you'll be the go-to resource for technical support across the organization, helping employees stay connected, productive, and supported every day. If you're organized, curious, enjoy learning new technologies, and love delivering great customer service, we'd love to hear from you.

Purpose The purpose of the IT Help Desk Support role is to provide technical assistance and support related to computer systems, hardware, software, and business technology. This role responds to user requests, diagnoses and resolves technical issues, supports employee onboarding and offboarding, and helps ensure the efficient operation of IT systems across the organization.

Characteristics

- Positive and proactive
- Professional and customer-focused
- Strong organizational skills
- Able to prioritize in a dynamic workplace
- Great people skills and a sense of humor
- Highly dependable and accountable
- Strong written and verbal communication skills
- Ability to multitask without compromising quality
- Eager to learn and continuously improve

Responsibilities

- Provide first-line technical support to end users via phone, email, remote support, or in person.
- Diagnose and resolve hardware, software, network, and system-related issues.
- Install, configure, and troubleshoot computers, mobile devices, printers, and peripherals.
- Escalate complex technical issues to the Manager, IT & Solutions as required.

- Create and maintain user accounts, permissions,



and access profiles.
- Support employee onboarding and offboarding, including preparing, deploying, recovering, and tracking company-issued devices and technology assets.
- Handle password resets, access requests, and account troubleshooting.
- Perform routine system maintenance, updates, and hardware replacements.
- Maintain accurate inventory records of IT equipment, software licenses, and related documentation.

- Collaborate with the Manager, IT & Solutions to ensure reliable and efficient IT operations.
- Assist with cybersecurity best practices and help maintain the security and privacy of company systems and data.
- Document support requests, solutions, and recurring issues to improve service delivery.

Key Qualifications

- Diploma, certificate, or post-secondary education in Information Technology, Computer Systems, Network Administration, or a related field.
- 1-2 years of experience in a Help Desk, IT Support, or Technical Support role.

- Working knowledge of Windows operating systems, Microsoft 365, hardware troubleshooting, and basic networking concepts.
- Strong customer service and communication skills.
- Ability to diagnose problems, think critically, and resolve issues efficiently.

- Experience with user account administration and device setup is considered an asset.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Valid driver's license and ability to travel between company locations, if required.

What You'll Love About This Role
- Variety in your day with recent challenges and technology to learn.
- Opportunities for growth and development in IT.
- A supportive team that values collaboration, service, and problem-solving.
- The chance to make a meaningful impact on the employee experience every day.

📌 IT Help Desk Support (Alberta)
🏢 Sky Eye Measurement
📍 Alberta