- Diagnose and resolve tickets within client service level agreement time frames - Diagnose and replace major hardware components for standard Windows and Apple devices - Maintain required Apple and Lenovo certifications and training programs - Configure and customize Windows and Mac setups for clients - Perform hardware support onsite at client sites and in-lab at Venture’s office - Manage communication with vendors and third parties as required - Document ticket progress and resolution notes for client billing or review - Act as liaison between account and technical teams and clients when required - Meet client service level agreement targets while maintaining high client service - Support technician and account teams to ensure client satisfaction - Work with the team lead to identify hardware repair team improvements - Perform other tasks as required by management Requirements - 1+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices - Support knowledge of PC hardware and Microsoft operating systems - Knowledge of standard business software such as Office 365 and VPN applicationsSupport knowledge of printer hardware and printer-related software such as printer drivers - Support knowledge of iOS and macOS devices and iOS/macOS troubleshooting - Knowledge and experience performing PCB repairs is considered an asset - Robust client service skills,



communication, and problem solving - Ability to work with non-technical users and simplify complex information - Ability to multitask, prioritize, and manage time effectively - Ability to lift heavy objects up to 50 lbs.
- Valid driver's license is required - Ability to work Monday to Friday, 9:00 AM–5:30 PM Core Competencies Demonstrates expertise in diagnosing and repairing hardware issues for both PC and Apple devices, while maintaining high client service standards and effective communication with technical and non-technical users. Proficient in managing hardware support tasks and ensuring client satisfaction through timely resolution of service requests. Highest-signal resume keywords - Hardware Diagnosis and Repair - Client Service Skills - PC and Apple Device Support - Microsoft Operating Systems Knowledge - IOS and macOS Troubleshooting Hard Skills - Hardware Support - PCB Repairs - Printer Hardware Support - Office 365 Knowledge - VPN Applications Knowledge Soft Skills - Communication - Problem Solving - Multitasking - Time Management Certifications & Qualifications - Apple Certification - Lenovo Certification Industry Keywords - Client Service Level Agreement - Technical Liaison - Vendor Communication Tools & Technologies - Windows Operating System - Mac Operating System - Apple Devices - Lenovo Devices

📌 IT Hardware Support Technician – Level 1 (Markham)
🏢 Jobtailor
📍 Markham