Join the forefront of IT support as an Onsite IT Support Specialist in metro Toronto. Resolve technical challenges effectively while delivering exceptional customer service to a key client in real estate. In this full-time position, you will manage a variety of technical support tasks including monitoring tickets, troubleshooting issues, and ensuring proper documentation.
Your role will involve team-oriented efforts to decisively manage priority issues while exploring innovative solutions. Strong technical knowledge across hardware and Nucleus services is essential. Key Responsibilities:
- Promptly address incoming technical support tickets
- Maintain ticket hygiene from initiation to resolution
- Troubleshoot technical issues effectively
- Collaborate with supervisors for resource allocation
- Update internal knowledge bases and documentation Requirements:
- High school diploma; post-secondary training a plus
- Minimum 2 years of relevant IT experience
- Experience with Microsoft 365 and Azure administration
- Familiar with GPOs, Hyper-V, and networking
- Proficient in meeting room A/V support Leverage your skills to provide crucial IT support within a dynamic real estate environment.
📌 IT Support Specialist in Metro Toronto
🏢 Nucleus Networks
📍 Toronto
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