Junior Account Manager – Outreach & Customer Support

Department: Sales

Location: Condoplex Office, Etobicoke, Ontario, Canada. With regular local travel to condominium properties across the GTA

Company Overview

Since 1987, Condoplex Systems has been at the forefront of integrated security and communication systems, developing advanced solutions for condominiums, mixed-use buildings, retirement communities, and gated communities. Our innovative products include smart home solutions, telephone entry systems, access/elevator systems, emergency intercom stations, and suite security—all managed through a unified software platform.

Proudly

Canadian, we focus on local manufacturing and support, ensuring that each product is tailored to meet the specific needs of our clients with reliability, security, and flexibility.

Job Overview

We are seeking a proactive Junior Account Manager to support our Business Development effort, working closely with our Business Development Manager to make sure no opportunity slips through the cracks. This role blends proactive, in-person customer outreach — visiting condominium properties to introduce Condoplex and create new opportunities — with account and pipeline support: managing the Business Development Manager's pipeline, following up on their quotes, and staying engaged with the leads their outreach and marketing funnels generate. You'll also support the dealer network with the marketing tools they need to close deals in the condos they're selling into.

Skills and Qualifications

- Customer relationship and account management skills,



including the ability to build trust, handle inquiries, and provide professional follow-up.
- Comfortable with proactive, in-person outreach, confident walking into a building unannounced and introducing yourself professionally to property managers and boards.
- Communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences and collaborate effectively with internal teams.
- Excellent written and verbal communication skills.
- Organizational and time management skills, including managing multiple accounts, tracking service requests, and meeting deadlines.
- Strong organizational skills; able to manage and prioritize someone else's pipeline and follow-ups without things slipping through the cracks.
- Self-starter who takes ownership, this role exists specifically to make sure leads and quotes get followed up on.
- High attention to detail, problem-solving abilities, and a customer-focused mindset.
- Basic technical aptitude and willingness to learn about integrated security, communication systems, and smart home solutions.
- Proficiency with office productivity tools (e.g., email, spreadsheets, CRM or similar systems) and accurate data entry skills.




- CRM experience preferably Hubspot (or a fast learner), comfortable logging opportunities and tracking follow-ups consistently.
- Valid driver's license and willingness to travel locally to visit properties.
- Sales, business development, account management, or customer-facing experience is a strong asset.
- Post-secondary education in business, communications, or a related field, or equivalent experience in a client-facing role.
- Experience in security systems, telecommunications, property management, or building technology is an asset.

Personal Attributes
- Proactive and persistent, genuinely uncomfortable letting a lead or quote go cold.
- Personable and confident representing Condoplex face-to-face with property managers and boards.
- Detail-oriented; keeps pipelines and records clean and current.
- Comfortable supporting and coordinating for someone else's sales activity without needing constant direction.

Why Join Condoplex?Condoplex offers a vibrant work workplace where initiative is noticed and rewarded. This is a role with real visibility — the opportunities you create and the deals you help close directly grow the business. Join us to be part of a leading company that shapes the future of security and communication technologies.

How to ApplyInterested candidates should submit their resume along with a cover letter outlining their qualifications and interest in the role via LinkedIn.

Join Condoplex and shape the future of security and communication technology!

📌 Junior Account Manager (Etobicoke)
🏢 Condoplex Monitoring Systems
📍 Etobicoke