WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities.

Through

GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $72,521.00 - 109,341.00

The Labour Relations & Health and Safety Consultant is a key member of the People and Culture team responsible for providing practical, timely, and consistent labour relations and occupational health and safety advice across the organization. Working closely with leaders, employees, union representatives, People and Culture colleagues, Legal, Facilities, and other stakeholders, the Consultant supports the administration of collective agreements, grievance management, workplace investigations, policy interpretation, health and safety programs, compliance activities, and initiatives that promote a respectful, safe, and productive workplace.

- Provide advice and guidance to leaders and employees on labour relations matters, including collective agreement interpretation, discipline, attendance, performance-related matters, accommodations, workplace changes, and employee relations issues.
- Support the grievance process by conducting research, preparing documentation, analyzing facts, identifying risks, and recommending resolution strategies in alignment with legislation, the collective agreement, and organizational policy.
- Participate in grievance meetings, labour-management discussions, workplace investigations, and issue-resolution meetings, ensuring matters are handled fairly, consistently, and in a timely manner.
- Build and maintain constructive working relationships with union representatives, leaders, employees, and internal partners to support open communication and positive labour relations.
- Assist with collective bargaining preparation by gathering data, reviewing trends, conducting research, drafting proposals, preparing briefing materials, and supporting implementation of negotiated changes.




- Act as a trusted advisor to business stakeholders by providing guidance and recommendations on projects, programs, and change initiatives, ensuring labour relations considerations, collective agreement obligations, and employee impacts are identified and addressed.
- Monitor labour relations trends, grievance themes, workplace issues, and legislative developments, and provide recommendations to improve practices, reduce risk, and support organizational effectiveness.
- Support the development, review, communication, and consistent application of labour relations, employee relations, and health and safety policies, procedures, standards, and tools.
- Deliver or support training and education for leaders and employees on collective agreement administration, respectful workplace practices, labour relations processes, health and safety responsibilities, and compliance requirements.
- Support occupational health and safety programs, including hazard identification, incident reporting, workplace inspections, corrective action follow-up, compliance tracking, and documentation management.
- Partner with Facilities, business leaders, and certified health and safety representatives to address workplace safety concerns and promote adoption of health and safety best practices.
- Maintain accurate records related to grievances, investigations, workplace changes, labour relations activity, health and safety matters, and compliance requirements.
- Prepare reports, dashboards, briefing notes, and recommendations using data and metrics to identify emerging issues, trends, risks, and opportunities for improvement.

WHO WE'RE LOOKING FOR

- Post-secondary degree or diploma in Labour Relations, Human Resources, Business Administration, Occupational Health and Safety or a related field.
- Minimum of 3 to 5 years of progressive experience in labour relations, employee relations, human resources, occupational health and safety, or a related advisory role.
- Working knowledge of labour relations legislation, employment standards, occupational health and safety legislation, human rights obligations, and collective agreement administration.
- Experience supporting grievance management, workplace investigations, policy interpretation, conflict resolution, and labour-management processes.
- Strong analytical skills with the ability to interpret data, identify trends, prepare reports, and make practical recommendations.
- Excellent communication, facilitation, consultation, and relationship-building skills, with the ability to work effectively with leaders, employees, union representatives, and cross-functional partners.
- Sound judgement, discretion, and professionalism when handling confidential, sensitive, and complex workplace matters. Strong organizational skills with the ability to manage multiple priorities, meet deadlines, maintain accurate records, and
- follow through on commitments.
- Proficiency with Microsoft Office,



including Word, Excel, PowerPoint, Outlook, and Teams.
- Commitment to fairness, equity, inclusion, workplace wellness, and fostering a protected and respectful work environment.

NICE TO HAVE
- Certified Human Resources Professional designation, such as CHRP or CHRL.
- Labour Relations certification or specialized training in grievance handling, mediation, or workplace investigations.
- Occupational health and safety certification or related training.
- Experience working in a unionized environment.
- Experience supporting multi-site or national health and safety programs.
- Bilingualism in French and English.

THE CULTURE We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded. Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.

Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

📌 LABOUR RELATIONS & HEALTH AND SAFETY CONSULTANT - HYBRID (Toronto)
🏢 Green Shield Canada
📍 Toronto