We have an immediate opening for a Lead Dock Service Technician in our Vancouver Branch. Reporting to the Field Operations Manager. This role is a permanent, full-time position. There is the possibility of on call and overtime.

Responsibilities

Responsibilities

- Install, service, troubleshoot, and repair commercial and industrial dock equipment, including:
- Dock levelers
- Elevated platforms
- Dock seals and shelters
- Dock bumpers
- Vehicle restraints
- Dock plates
- Dock lifts
- Edge-of-dock equipment
- Loading dock doors and related dock equipment
- Whiling to work on overhead doors and pedestrian man doors if necessary

- Mechanical, hydraulic, air activated dock levelers
- Diagnose equipment problems, identify solutions, and complete required repairs.
- Assess job scope at the beginning of each job and immediately communicate discrepancies to the scheduler, including warranty concerns, site conditions, required parts, and safety issues.
- Provide estimates for required person-hours and repair-versus-replacement recommendations.
- Regularly communicate and coordinate with the scheduler regarding troubleshooting, solutions, parts requirements, and job status.
- Perform welding as required for installation and repair work.
- Work safely with hand tools, power tools, lifts, ladders, trailers, and other equipment.
- Safely transport products, tools, equipment, and manlifts to and from job sites.
- Maintain a professional manner when interacting with warehouse staff, construction project managers, customers, other trades, and safety personnel.
- Maintain a solid focus on quality workmanship and customer satisfaction.
- Champion company safety standards and demonstrate a strong safety-first mindset.
- Provide guidance and mentorship to helpers while assisting them in developing their technical skills.




- Complete all required paperwork accurately and daily, including timesheets, FHLA forms, job work orders, detailed job notes, and applicable part numbers.
- Participate in the service on-call rotation when required.
- Ensure all required safety training, certifications, and tickets remain current and valid, and communicate upcoming renewals to the scheduler.
- Maintain excellent attendance and punctuality.
- Travel out of town for installation and service work as required, including occasional travel outside regular weekdays.
- Perform other duties as assigned.

Qualifications

Qualifications

- 3–5 years of experience in dock equipment service, installation, repairs, product knowledge for sales and quotation.
- Strong experience servicing and installing dock levelers and commercial loading dock equipment is strongly preferred.
- A working knowledge of hydraulics, and electrical relevant to dock systems
- A strong ability to weld and or hold a current welding ticket or certification.
- Relevant safety training and tickets are an asset, including:
- OSSA Fall Protection
- OSSA Elevated Work Platform
- Standard First Aid
- CSTS
- BSO
- Other applicable industry safety certifications

- Above-average mechanical aptitude with strong troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Resourcefulness, integrity, strong work ethic, and a professional attitude.




- Ability to provide direction and support to helpers and less experienced employees.
- Valid driver's license and clean driver's abstract are required.
- Successful candidates must provide a current Driver's Abstract from the province in which the position is located, at their own expense.

Physical & Working Conditions

- Ability to lift and handle materials weighing up to 75 lbs.
- Ability to work outdoors in all weather conditions, including extreme cold and heat.
- Physically capable of lifting, pulling, climbing, standing, sitting, lying down, squatting, kneeling, and working at heights.
- Ability to safely operate and manage tools, lifts, ladders, trailers, and manlifts.
- Wearing a hard hat and all required PPE is mandatory for this safety-sensitive position.
- Willingness to travel out of town for installation and service work, including occasional travel outside regular weekdays.
- Ability to participate in an on-call service rotation when required.

We offer:

- A positive work environment with competitive pay and an excellent benefit plan
- Encouragement and support for our Technicians and Installers in obtaining CDI Certification
- Comprehensive technical, safety and product training provided
- Opportunity to build a long-term career with upward mobility
- Excellent Health and Dental benefits offered for full time employees
- COR Certified workplace
- Equal opportunity employer

To Apply: If this career opportunity sounds like the right fit for you, apply online with your resume and include your salary expectations. Please add “Lead Dock Service Technician – VANCOUVER ” to the subject line of all correspondence.

Applications will be accepted until the position has been filled.

📌 Lead Dock Service Technician (Delta)
🏢 Overhead Door
📍 Delta