Enhance goeasy's quality assurance initiatives as a Senior Manager located in Mississauga. Spearhead a tech-savvy QA program dedicated to improving customer experiences daily.

This leadership role demands a proven track record in quality assurance and the development of improvement strategies. You'll be at the forefront of creating data-driven insights and coaching teams to maintain excellence across operations like sales and customer service. Drive a culture of problem solving and accountability.

Key Responsibilities

- Develop and implement a comprehensive QA strategy across operations
- Establish QA governance frameworks and performance metrics
- Coach and manage a team of QA professionals
- Integrate AI tools for enhanced monitoring and insights
- Present data analytics to stakeholders for informed decisions

Requirements:
- 5 to 10 years in quality assurance or related fields
- Previous experience scaling QA frameworks
- Robust skills in data analysis and BI tools
- Excellent communication and leadership abilities
- Financial industry experience preferred

Be a pivotal force in goeasy's journey to quality excellence through innovative practices.

📌 Lead QA Manager at goeasy (Mississauga)
🏢 goeasy
📍 Mississauga