Join RBC as the ATM Lead Site Reliability Engineer and lead the reliability, scalability, and performance of our critical ATM infrastructure. This hybrid role combines strategic leadership with hands‑on systems engineering expertise in managing a ~4,000 ATM fleet. Join RBC as the ATM Lead Site Reliability Engineer and lead the reliability, scalability, and performance of our critical ATM infrastructure.

This hybrid role combines strategic leadership with hands‑on systems engineering expertise in managing a ~4,000 ATM fleet. Act as the final escalation point for critical outages and lead 24/7 incident response with rapid resolution of customer‑impacting issues Lead strategic direction and continuous improvement initiatives across ATM operations Oversee end‑to‑end reliability of the ATM ecosystem (hardware, software, network) ensuring 99.7% availability Manage deployment and pre‑production systems ensuring compliance with established standards Coordinate implementation of new infrastructure, applications, and IT services to enhance operations Generate performance metrics (SLOs/SLAs/SLIs) and maintain regulatory compliance and security standards Serve as primary relationship owner for vendor field services, maintenance, and internal technology teams Strong experience with Windows 10/11, Windows Server, Active Directory, and scripting (PowerShell/Python/Linux) ~ Expertise in networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls) and ITIL framework ~ Knowledge of banking regulations, compliance requirements, financial transaction processing,



and business reporting tools (Tableau/Power BI).

Experience with Splunk, Elastic Search, Grafana, MECM (SCCM), or ServiceNow platforms We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and versatile benefits, competitive compensation, commissions, and stock where applicable A world‑class training program in financial services Flexible work/life balance options Agile Methodology, Group Problem Solving, IT Systems Integration, Organizational Leadership, Product Services, Software Development Life Cycle (SDLC), System Applications, System Integration Testing (SIT), Systems Software Employment Type: Full time Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com Applying to this posting allows you to express your interest in this current career opportunity at RBC.

📌 LEAD, Site Reliability Engineering (Toronto)
🏢 RBC
📍 Toronto