Elevate user experiences as a Lead UX Designer for the IT Services Portfolio. Shape strategic transformation and create impactful digital solutions, ensuring usability and design quality. This senior role requires a robust background in UX, service design, and digital transformation, focusing on journey engineering and measurable outcomes.

You will define experience strategies, simplify workflows, and collaborate closely with cross-functional teams to ensure alignment with portfolio priorities. Key Responsibilities:

- Define experience and enablement strategies for IT Services
- Engineer workflows and services across enterprise platforms
- Conduct usability testing and journey mapping sessions
- Collaborate with teams to preserve design intent
- Develop standards and governance practices Requirements:
- 7+ years in UX and service design
- Strong portfolio demonstrating journey transformations
- Expertise in intelligent workflow design
- Knowledge of ITIL frameworks preferred
- Bilingual in Quebec with ability to engage across Canada Apply your expertise in UX and service design to drive business impact and enhance user experience.

📌 Lead UX Designer for IT Services (Montreal)
🏢 Jobtailor
📍 Montreal