Role Description This is a part time remote Live Chat Agent role supporting EXIT 1 Stop Realty – Rhoden Baker’s online customers.

The Live Chat

Agent will respond to website and social media inquiries in real time, answer basic questions about services and local real estate, and gather key information from potential clients to assist the agent in follow-up. Day-to-day tasks include monitoring live chat channels, providing clear and professional written responses, qualifying leads based on simple criteria, and scheduling or routing inquiries to the REALTOR® as needed. The role also involves documenting interactions, updating contact records, and sharing feedback on frequently asked questions to improve customer resources. Consistent availability during agreed-upon hours and reliable internet access are essential.

Qualifications

- Strong written communication skills for live chat, email, and text-based customer interactions




- Customer service skills, including active listening, empathy, and professional, courteous online behavior
- Basic technology proficiency, including web-based chat platforms, CRM tools, and common office software
- Organizational and time-management skills to handle multiple conversations, follow-ups, and documentation
- Ability to quickly learn and retain information about local real estate services and common customer questions
- Comfort working independently in a remote environment with minimal supervision
- Previous experience in customer support, sales assistance, or real estate is beneficial but not required
- High school diploma or equivalent; further education in business, communications, or a related field is a plus

📌 Live Chat Agen (Canada)
🏢 EXIT 1 Stop Realty - Rhoden Baker
📍 Canada