Office & Operations Lead — eToronto Tickets

Full-Time | In-Person

9033 Leslie Street, Unit 12

Richmond Hill, ON L4B 4K3

eToronto Tickets is looking for a motivated and highly organized Office & Operations Lead to help run the day-to-day operations of our ticketing business.

You’ll manage both in-office and remote staff, help with customer issues, and keep a quick-moving operation organized.

What You’ll Do

- Manage and support in-person and remote staff.
- Handle multiple tasks and priorities at the same time.
- Communicate professionally with customers and help resolve customer service issues.
- Keep daily operations organized and on track.
- Take initiative and handle tasks independently.
- Assist with ticket inventory, pricing, purchasing, and event-related tasks as needed.
- Deal directly with major ticketing and resale platforms such as StubHub, SeatGeek, Vivid Seats, Ticketmaster, and other industry partners to resolve order, inventory, delivery, payment, and account-related issues.

What We’re Looking For

- Excellent organizational skills and a robust ability to multitask.




- Fluent in English with strong written and verbal communication skills.
- Independent and able to take initiative.
- Fast, reliable, detail-oriented, and calm under pressure.
- Strong people skills and a professional approach to customers.
- Management experience is an asset, but not required.
- Ticketing or live-events experience is preferred, but not required.
- Knowledge of major sports teams, players, artists, venues, tours, and playoffs is a strong asset.

Schedule

Monday–Friday in person at our Richmond Hill office, with offsite work on Saturdays and Sundays as needed.

Availability for irregular hours, evenings, and weekends is a must. You must be able to respond to urgent issues outside regular office hours, including an 8 p.m. emergency or a weekend event. Hours may vary with event schedules and business needs, sometimes at short notice.

Compensation

Starting salary: $50,000–$70,000 annually, with potential for more based on experience.

📌 Office & Operations Lead (Richmond Hill)
🏢 eToronto Tickets
📍 Richmond Hill