Lead operational excellence across multiple sites as the Senior Operations Manager. Emphasizing customer experience and profitability, this role demands strategic oversight and effective team management. As a pivotal member reporting to the COO, you will drive performance across various locations by providing leadership to site Operation Managers.
This position requires a focus on operational strategy, performance metrics, and compliance, all while fostering a culture of accountability and collaboration among teams. Key Responsibilities:
- Serve as liaison between operations and executive leadership
- Provide direction and coaching to site Operation Managers
- Develop strategies for efficiency and revenue growth
- Monitor metrics like attendance and customer satisfaction
- Ensure compliance with regulatory and operational standards Requirements:
- Minimum 5 years in management or higher
- Robust leadership and analytical capabilities
- Proven success in operational excellence and profitability
- Experience with workforce optimization and scheduling
- Ability to collaborate effectively across departments Drive operational success and elevate customer experiences through impactful leadership in this Senior Operations Manager role.