- Delivering operational effectiveness of a program for clients which may include sales and training, agency/promotional events and/or product demonstrations.
- Continuously monitor key performance metrics and indicators.
- Partner with program leadership and Shared Services Departments to improve performance and identify opportunities for continued improvement.
- Provide mentorship and career development to the Sr.

Operations

Coordinators and Client Business Analysts reporting into this role.

Requirements - A Bachelor’s degree in Marketing, Statistics, Computer Services, Geography or related quantitative field, or equivalent practical experience - 5-8 years of account management experience in a retail/merchandising/marketing environment OR any similar combination of education &

experience - 1-3 years of supervisory/management experience - Experience implementing retail marketing programs within retail and Mass accounts - Outstanding organizational skills, attention to detail, and prioritization of tasks - Project management - multi-faceted complex modeling and process management - Proven ability participating in or leading process improvement initiatives - Advanced data cleansing and data visualization using systems such as Power BI, Tableau, SQL, and R/Python - Able to project manage and implement technical innovation initiatives to meet business objectives and timelines - Ability to adapt and thrive in a fast-paced environment while maintaining the highest level of professionalism and integrity - Superior interpersonal skills to work closely with other team members and the client - Must have previous data tracking,



data reporting and analysis experience with strong use of Excel at an expert level; including working knowledge of simple and complex formulas, v-lookup, pivot tables - Ability to monitor full time staffing placements and make recommendations for future staffing placement on new or existing programs - Ability to resolve issues quickly and effectively communicate solutions to both internal and external teams - Excellent written communication, verbal communication and presentation skills - Professional attitude working in an office setting Core Competencies Demonstrates expertise in account management, project management, and data analysis, with a strong focus on implementing retail marketing programs and process improvement initiatives. Proven ability to mentor and develop team members while maintaining high standards of professionalism and communication. Highest-signal resume keywords - Account Management Experience - Project Management - Data Visualization (Power BI, Tableau) - Data Analysis (Excel, SQL, R/Python) - Supervisory Experience ATS Optimization Keywords Hard Skills - Data Cleansing - Data Reporting - Process Improvement - Retail Marketing Programs - Complex Modeling - Excel (Expert Level) - V-Lookup - Pivot Tables - Technical Innovation Implementation - Performance Metrics Monitoring Soft Skills - Outstanding Organizational Skills - Attention to Detail - Interpersonal Skills - Effective Communication - Professional Attitude Certifications &

Qualifications - Bachelor’s Degree in Marketing, Statistics, Computer Services, Geography or Related Field Industry Keywords - Retail - Merchandising - Marketing - Client Business Analysts - Operational Effectiveness

📌 Operations Manager (Toronto)
🏢 Jobtailor
📍 Toronto