Job Summary The Agent will perform a significant amount of manual work in the office daily, including preparing drafts for closed accounts and drafts for NFDG. The Agent will also assist with decisioning and sending email scripts for the pay/no pay process.

Daily Responsibilities

- Agent will do a lot of the manual work in Office daily, especially drafts for PDA closed accounts.
- BDA closed accounts as well as Drafts for NFDG.
- This agent would complete at least 60 drafts daily.
- Assisting with decisioning and sending email scripts for the pay/no pay process.

Project Name(s) Please provide a brief project description.

Program/Technology/Software Knowledge

Please provide details of the program/technology/software knowledge essential for this role and describe in what capacity the selected candidate will be using it.

Must-Have Skills/Experiences and/or Education, Certifications, Qualifications, Designations

- To have related experience required.
- Verbal and written communication skills.
- Attention to detail.
- Time management skills.
- Information Seeking.
- Listening, Understanding and Responding skills.

Nice-to-Have Skills/Experience and/or Education, Certifications, Qualifications, Designations
- Not specified.

Soft Skills
- Verbal and written communication skills.
- Attention to detail.




- Time management skills.
- Information Seeking.
- Listening, Understanding and Responding skills.

Languages

- English is needed.
- French and English would be an asset.

Work Workplace
- This position is on site, 5 days a week, Monday to Friday.

The expected base salary range for this position is $22 – $23 per hour, depending on experience, skills, and internal equity.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.

For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

📌 Operations Support Agent – Account Processing (Toronto)
🏢 Collabera
📍 Toronto