Duties and Responsibilities - Greet potential and existing customers and actively listen to their needs - Build solutions for existing and prospective customers using a strong knowledge of One’s products and services information across all areas of the business - Conduct oneself in a manner becoming of the Face of the Brand and positively contribute to the team’s NPS score - Set up truck rolls for fixed line service issues - Troubleshoot devices, such as mobile phones modems, TV boxes and Eeros with a view to finding resolutions to the customer’s problems - Sell customers on the benefits of additional products to enhance their service experience, such as Eeros, roaming product, streaming - Be One’s cheerleader on all new launches and promotions paying close attention to the position of the new products or services - Activate and/or make any necessary changes to customers’ accounts - Ensure that all contracts and forms are completed correctly - Take payments and enter information correctly into the POS and Billing system - Carry out warranty exchanges, complete faulty phone tickets, used inventory reports and repair records for faulty phones in accordance with policy - Ensure all returned equipment has appropriate documentation attached - Test, program and set up Modems in TV boxes for customers - Follow due diligence with company policies that relate to service procedures such as: asking customer for photo ID and allowing only authorized users on the account to make changes and access account information.





- Count float in the morning and close till at end of day in accordance with policy - Trouble shoot and discrepancies at till close out at end of the day - Assist with inventory and year end counts - Bring to the manager’s attention if you discover discrepancies in device pricing between store display cards, price sheets and the Company website - Acquire and maintain knowledge of products and services by attending training, completing training questionnaires and reviewing product literature - Keep up to date on all email, the knowledge database, training and promotional documents - Remain flexible and open to perform additional and different duties as business demands Skills and Abilities - Robust sales skills - Passion for service excellence - Excellent communication skills, both oral and written - Strong computer skills - Ability to multi-task and work efficiently under pressure - Effective problem-solving skills - Commitment to continuous learning - Willing to work a flexible schedule that includes Saturdays - Ability to work overtime as required Education/Experience - High school diploma or general education diploma (GED) - Minimum of 2 years’ experience in a technical sales or customer service position - A previous history of successful working relationships and leadership skills - Prior working experience in an environment selling wireless telecommunications technology, fixed services such as home internet, TV and VOIP services.

📌 Retail Sales Consultant (Canada)
🏢 Bermuda Digital Communications
📍 Canada