Elevate the employee experience as lululemon's Senior Director, People Experience Delivery. Lead transformative HR strategies focused on scalability and service excellence under a contract until January 2028.

This leadership role within the People Solutions team demands a visionary with over 10 years of HR experience in service delivery and operations. You'll be responsible for the evolution of lululemon's People & Culture service model, balancing employee support with operational excellence. Your guidance will drive continuous improvement and innovation in service delivery across teams.

Key Responsibilities

- Oversee Tier 0/1 service delivery and employee support channels
- Lead the evolution of People Solutions operating model




- Drive process improvement and service simplification
- Manage workforce transitions and organizational changes
- Govern knowledge management and quality assurance practices

Requirements:
- 10+ years in HR service delivery and operations
- Proven record of leading complex initiatives
- Solid change leadership and communication skills
- Experience in HR tech and service management
- Passion for enhancing employee experiences

Shape the future of lululemon's People & Culture initiatives through strategic service leadership and operational excellence.

📌 Senior Director, People Experience at lululemon (Vancouver)
🏢 lululemon athletica
📍 Vancouver