A career as a Senior Salesforce Designer on the commercial CRM team at National Bank means serving as an expert in designing Salesforce solutions and artificial intelligence. You help define the evolution of strategic platforms used on a large scale by ensuring the technical and functional feasibility of the proposed solutions and their alignment with business objectives. With your expertise in design, application architecture and systems integration, you influence technological orientations, support teams in their choice of solutions and actively participate in delivering value for the commercial CRM sector.

Your job

- Work with solution architects to integrate the platform with other ecosystem components.
- Manage complex files requiring in-depth analysis, rigorous planning and proactive communication with stakeholders.
- Various complex analyses, identify gaps and make recommendations to optimise system efficiency and resolve major problems.
- Work with the various squads and platform providers to ensure overall consistency in terms of the user experience and Salesforce solution choices.
- Analyze requests for changes to systems, assess impacts on existing applications, anticipate issues and implement sustainable solutions.
- Improve the team's practice through mentoring/coaching with other technical team members. Coordination role within the team for special files.
- Advise and guide the development team and the product owner by recommending different functional alternatives aligned with the architecture and guiding decisions and vision across the sector, creating frameworks and implementing mechanisms.

Your team

It and Operations have more than 5,500 specialists who work agile, proactively and collaboratively to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

In the commercial CRM sector, you are part of a team of 12 colleagues reporting to the Senior Manager – commercial CRM it Delivery. Our team stands out for the quality of its deliverables, in-depth knowledge of the Salesforce ecosystem, its technological expertise and its strong culture of collaboration.





Our goal is to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a adaptable, adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on on on-the-job learning, help you master your profession and develop new fields of expertise. Tools such as the Data Academy, language training, the Harvard Learning Centre and coaching and mentoring support are available to you at any time.

Prerequisites

- A bachelor’s degree in a related field and have at least 7 years of relevant experience, including at least 5 years in a strategic influencing role related to developing large-scale CRM portfolios and establishing it frameworks, standards or orientations.
- In-depth Salesforce expertise, including data model design, data sharing and visibility mechanisms, authentication strategies (SSO, OAuth 2.0) and integration with cloud environments such as AWS.
- Proficiency in the main Salesforce integration models, including rest, SOAP, Platform events and Change Data Capture, and demonstrate in-depth knowledge of the capabilities offered by Data Cloud (Data360).
- Advanced expertise in artificial intelligence concepts and applications in the Salesforce ecosystem, particularly Agentforce.

Salesforce Agentforce

Specialist and/or Salesforce Application Architect certifications are highly desirable.

- Solid understanding of Domain driven Design (DDD) principles as well as knowledge of agile methodologies and DevOps practises applied to the design and evolution of enterprise solutions.
- Experience in the banking or financial sector and demonstrate the ability to influence technological orientations and business decisions with architects, product owners,



managers and delivery teams.

Languages: French, English Reason to require this language: you will need to work closely with our colleagues outside Quebec.

Required skills: Amazon Web Services, Artificial Intelligence, Authentication Server Management, Customer Relationship Management Databases, Database Design, Decision Making, DevOps, Domain-Driven Design, Functional Integration, Influencing, Initiative, Learning Agility, Salesforce Case Management, Salesforce Certified Agentforce Nonprofit Consultant, Solution Design, Teamwork

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

Health and wellness program, including many options

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

- Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

📌 Senior Salesforce Designer (Montreal)
🏢 National Bank of Canada
📍 Montreal