Join to apply for the Senior Technical Writer, GenAI role at Trustly Join to apply for the Senior Technical Writer, GenAI role at Trustly Fueled by this purpose, we have grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $100 billion annually. Embracing a culture of innovation and collaboration, our "work from anywhere" policy allows employees in Brazil, the U.and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team. Now is the perfect time to join us and help accomplish our mission.

You are a passionate content writer with broad expertise in technical, help & support writing who cares deeply about enabling your customer’s successes.As a Senior Technical Writer at Trustly, you will create clear and concise content for a wide range of customers and stakeholder touchpoints in a software environment. This content will be used to answer questions and guide and train consumers, merchants, and employees on the use and optimization of Trustly solutions. This is a remote role based in Canada only.

Fueled by this purpose, we have grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $100 billion annually. Embracing a culture of innovation and collaboration, our "work from anywhere" policy allows employees in Brazil, the U.and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team. Now is the perfect time to join us and help accomplish our mission.

You are a passionate content writer with broad expertise in technical, help & support writing who cares deeply about enabling your customer’s successes.As a Senior Technical Writer at Trustly, you will create clear and concise content for a wide range of customers and stakeholder touchpoints in a software environment.



This content will be used to answer questions and guide and train consumers, merchants, and employees on the use and optimization of Trustly solutions. This is a remote role based in Canada only.

Customer-facing help and support: Designing, writing, and publishing online self-service and support content for our customers (FAQs, How-To Articles or Videos, point-of-need snippets, hover-help, etc.) Creating, updating, and maintaining employee-specific content to detail policies or procedures that enable customer success Customer response library: Develop and maintain a library of responses for common inquiries, ensuring efficiency and consistency in customer interactions Designing, writing, and publishing procedural and how-to manuals for enterprise merchants using our solutions Gen AI content designer: Backup writer for conversational AI platform to create and refine conversational flows for the Gen AI platform, ensuring seamless and personalized customer interactions. Leverages AI to drive efficiency in content writing as needed 5+ years of experience in technical writing and content management in a software environment with experience in conversational design principles and practices; payment experience is an asset ~ Experience creating customer help and support content (FAQs, point-of-need help, hover help, guided support, etc.).

Experience writing explicit documentation and procedural materials ~ Experience developing and managing a content taxonomy ~ Experience with the unique requirements of B2B and B2C content approaches ~ Experience working within collaborative,



cross-functional product teams performing audience and task analysis to identify and create content for new product and service offerings ~ Adept at creating content that is both human-readable and machine-consumable, enabling efficient knowledge sharing and retrieval across various platforms ~ Creative use of visual help (images, workflows, expandable sections of content, video content).Ability to report on outcomes for the content domain, including what data is key, how to visualize the data, and how to tell the story using the content data ~ Experience using Salesforce Knowledge is an asset Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment.

The total compensation packages include competitive salaries, bonus plans, and stock options. Flexible paid time off & generous PTO accrual plans - Comprehensive medical, dental, vision, and other insurances - FSA & HSA plans for medical and dependent care - Home office set-up allowance - Retirement plan match for 401k and RRSP - Gender-neutral paid parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.) At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Sign in to set job alerts for “Senior Technical Writer” roles.

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📌 Senior Technical Editor- Remote (Toronto)
🏢 Trustly
📍 Toronto