HVAC / Mechanical Services - Service Department Manager Lead. Inspire.

Build Something

Exceptional.

Are you an experienced HVAC or Mechanical Services leader ready to take ownership of a growing service division? We're seeking a dynamic Service Department Manager to lead a high-performing team while driving operational excellence, customer satisfaction, and long-term growth.

This is more than a management position. It's an opportunity to shape the future of a well-established mechanical services organization that has recently implemented the Entrepreneurial Operating System (EOS) and is committed to continuous improvement, accountability, and leadership development.

Overview Role

As the Service Department Manager, you'll provide strategic leadership for the entire service operation while ensuring exceptional customer experiences and strong financial performance.

Responsibilities Leading, coaching, and developing Service Foremen and Service Technicians

Managing scheduling, staffing, and daily service operations

Driving departmental efficiency, productivity, and profitability

Building and maintaining strong customer relationships

Resolving complex service issues with professionalism and confidence

Monitoring key performance indicators and departmental budgets

Improving systems, processes, and operational workflows

Supporting health and safety initiatives while maintaining regulatory compliance





Helping develop future leaders within the organization

Qualifications Extensive experience within HVAC or mechanical service operations

Previous leadership or management experience

Excellent communication and organizational abilities

Proven ability to manage multiple priorities in a fast-paced environment

Experience improving processes and building high-performing teams

Experience Commercial or industrial HVAC experience

Hydronic heating systems

Boiler and burner systems

Greenhouse mechanical experience (an asset, not required)

Budgeting and financial management

Experience leading organizational change The Leader We're Looking For Calm and confident under pressure A coach who enjoys developing people

Accountable and results-oriented A strategic thinker who sees opportunities for improvement

Customer-focused with exceptional problem-solving skills

Passionate about building strong teams and positive workplace culture

You'll be joining an established organization that is investing heavily in its people, leadership, systems, and future growth. This is a rare chance to influence the direction of an expanding service division while becoming a valued member of the leadership team. If you're looking for a role where your leadership will make a lasting impact, we'd love to hear from you.

📌 Service Department Manager (St. Catharines)
🏢 The Burke Group: Human Resources Specialists
📍 St. Catharines