Elevate your career with Nors as a Service Manager in Ottawa. Manage daily operations, ensure technician efficiency, and resolve customer disputes while delivering top-notch service solutions. Nors is seeking a Service Manager to oversee the Service Department operations.

You will coordinate technicians' schedules, monitor overtime, and serve as the primary customer liaison. This role blends managerial responsibilities with hands-on interaction to ensure service excellence and customer satisfaction. Key Responsibilities:

- Manage Service Department activities for efficiency and profitability
- Diagnose service needs and dispatch technicians for repairs
- Ensure compliance with Health and Safety protocols
- Recommend hiring and disciplinary actions for staff
- Structure procedures for quality monitoring and customer satisfaction Requirements:
- Solid organizational and communication skills
- Leadership experience in service management
- Basic computer proficiency and Microsoft Office knowledge
- WHMIS and Safety Training certification
- Availability for on-call duties and night shifts Utilize your management skills and technical knowledge to enhance service quality and customer relations at Nors in Ottawa.

📌 Service Manager Role in Ottawa
🏢 Grupo NORS
📍 Ottawa