8+ years hands-on experience in observability| SRE| or DevOps roles with proven expertise across infrastructure and application-level reliability.Deep expertise in observability tooling: Dynatrace| ELK| Splunk| and PagerDuty; demonstrated understanding of observability principles (instrumentation| correlation IDs| SLI/SLO frameworks).Advanced proficiency with Azure Kubernetes Service (AKS)| Terraform| and Azure managed services (SQL MI| Redis| Functions| Event Grid); proven ability to design and implement infrastructure-as-code solutions.Robust hands-on experience instrumenting applications for comprehensive observability:



distributed tracing| metrics collection| and log aggregation across Node.js and .NET applications in microservices and event-driven architectures.Proven troubleshooting expertise in distributed systemsdiagnosing root causes across multiple service layers| databases| caches| and APIs in production environments.Excellent incident management skills: hands-on experience with PagerDuty and ServiceNow; ability to resolve high-severity incidents rapidly and conduct effective root cause analysis.Knowledge of incident| problem| and change management processes| including SRE principles| blameless postmortems| and chaos engineering practices.Exceptional communication and leadership

📌 Sr Support Engineer (Montreal)
🏢 apptoza
📍 Montreal