Join ROCKWOOL as a Customer Service Supervisor based in Milton. Oversee a vibrant team, enhance service efficiency, and embody a customer-first ethos while working onsite. In this role, you will manage a dedicated team of Customer Service Representatives, providing guidance and real-time support.

With a focus on performance metrics and service level management, you'll address customer needs effectively and mentor team development. Collaborating with cross-functional partners ensures a cohesive service experience. Key Responsibilities:

- Supervise daily operations of Customer Service Representatives
- Provide coaching and ongoing performance feedback
- Resolve escalations and enhance customer satisfaction
- Ensure accurate processing of orders and inquiries
- Promote a positive culture focused on customer service Requirements:
- 2-5 years of experience in customer service supervision
- Robust communication and interpersonal skills
- Experience with performance metrics and service management
- Proficiency in SAP and CRM systems
- Ability to manage in a fast-paced environment Drive improvement and cultivate a culture of excellence at ROCKWOOL in Milton.

📌 Supervisor, Customer Service at ROCKWOOL (Milton)
🏢 ROCKWOOL International A/S
📍 Milton