Recruitment Details

Supervisor, IT Infrastructure

Department: Innovation & Technology

Designated Work Location: 6th floor - 510 Main Street; Hybrid with designated work location

Position Type: Permanent, Full-time

Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday

Salary: $85,834.691 - $115,293.487 annually, W.A.P.S.O. Grade 4

Employee Group: W.A.P.S.O.

Posting No.: 127261

Closing Date: September 22, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs.

Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Perks web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible schedule, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self- declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Women and Persons with Disabilities.

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, consideration may be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.





Job Profile

Reporting to the Coordinator of IT Service Desk, the Supervisor of IT Infrastructure oversees IT Service Desk operations, after-hours IT Service Desk support, IT Service Management (ITSM) Reporting and Problem Management.

The supervisor leads a high-performing team of Service Desk staff who receive Service Requests and Incident reports, create documented tickets and resolve or escalate tickets when appropriate.

The supervisor supports innovation and continuous improvement of city services and business processes by identifying trends in Service Requests and Incidents and making recommendations for improvement.

The supervisor actively collaborates with peers supporting other city services and departments for collaborative service delivery to shared customers.

As the Supervisor of IT Infrastructure, your duties will include :

- Lead and develop high performing teams and people.
- Supervise IT Infrastructure service delivery.
- Plan and design IT Infrastructure Services.

Your Education And Qualifications Include

- Bachelor's Degree in management, business, or technology-focused discipline or equivalent education and experience.
- Five years of progressive experience in innovation or technology roles.
- Experience leading, coaching, providing feedback, delegating, recruiting, and developing people is desired.
- Experience with project management and change management methods, practices and procedures.
- Financial management experience including financial planning, budgeting and financial monitoring is desired.
- Experience with project management and change management methods, practices and procedures.
- Financial management experience including financial planning, budgeting and financial monitoring is desired.
- Comprehensive knowledge of infrastructure service delivery.
- Knowledge of modern information technology industry, trends, and applications.
- Excellent written communication skills including the ability to write politically sensitive and confidential material for senior level staff.
- Excellent verbal communication skills, including the ability to communicate with all levels of the organization and with external stakeholders.




- Strong interpersonal skills with the ability to maintain staff morale, foster, develop and maintain effective and positive working relationships with teams, partnerships and alliances.
- Ability to create and promote a healthy and inclusive workplace culture.
- Excellent organizational skills with the ability to be flexible and responsive to changing priorities and circumstances as well as the ability to work on diverse projects simultaneously.
- IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

Conditions Of Employment

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- A Police Information Check satisfactory to the employer.

How To Apply APPLY ONLINE, including all documentation listed below:

- Current resume (Required).
- Applications submitted without REQUIRED documentation will not be considered.
- Your application documents must clearly indicate how you meet the qualifications of the position.*

Notes Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311 . Position Reports To: Coordinator of IT Service Desk

- An eligibility list may be established to fill current and future permanent and temporary positions and will remain in effect for 12 months.
- *In accordance with Article 4, an employee who enters the bargaining unit on or after the date of ratification [October 29, 2020] shall be placed on Schedule A-2.

Employees of the bargaining unit who are on Schedule A-2 at the time of ratification will continue to be paid in accordance with Schedule A-2. Employees of the bargaining unit who are on Schedule A-1 at the time of ratification will continue to be paid in accordance with Schedule A-1 until they are the successful applicant to a position at a higher Administrative Salary Level (Grade) or they (or the Association on their behalf) initiate a successful reclassification to a higher Administrative Salary Level (Grade) in which case they will be placed on Schedule A-2 and subsequently follow article 25-2 (Position Evaluation - Treatment of Incumbents). Only candidates selected for interviews will be contacted.

📌 Supervisor, IT Infrastructure (Winnipeg)
🏢 City of Winnipeg
📍 Winnipeg