Role : Technical Writer – Banking Domain (LoanIQ / DEAL)

Location : Ottawa / Toronto (Hybrid)

Experience: 8+ Years

Domain: Commercial Lending / Banking Technology

Role Overview

We are seeking an experienced Technical Writer with expertise in Banking and Lending platforms to create, maintain, and govern high-quality documentation for the DEAL platform, LoanIQ, and associated banking systems. The role requires translating complex business and technical concepts into clear, user-friendly documentation that supports operational users, technology teams, and new joiners.

The ideal candidate should possess strong documentation skills, experience with Confluence, and a solid understanding of banking workflows, lending operations, and enterprise applications.

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Key Responsibilities

- LoanIQ & DEAL Documentation
- Create, maintain, and enhance comprehensive documentation for DEAL and LoanIQ processes.
- Convert existing knowledge, business processes, and SME inputs into structured Confluence pages.
- Document:

o Business process flows o Functional features and capabilities o System workflows o User guides o Operating procedures o FAQs and troubleshooting guides
- Collaborate with Business Analysts, SMEs, Product Owners, and Technology teams to gather and validate information.
- Ensure documentation remains accurate and up to date with system enhancements and process changes.
- Onboarding & Knowledge Management
- Design and maintain onboarding material for:

o LoanIQ o DEAL Platform o Other Banking and Lending systems
- Create role-based onboarding guides for:

o Business Users o Operations Teams o Technology Teams o New Joiners
- Develop learning paths, quick-start guides, reference manuals, and training content.
- Support knowledge transfer sessions and onboarding workshops.
- Establish documentation standards, templates, and best practices.




- Documentation Governance
- Maintain centralized documentation repositories within Confluence.
- Ensure version control and adherence to documentation standards.
- Review and improve existing documentation for clarity, completeness, and usability.
- Work closely with stakeholders to identify documentation gaps and drive continuous improvement.
- Stakeholder Collaboration
- Partner with Lending Operations, Business Analysts, Product Teams, Developers, and QA teams.
- Participate in requirement discussions and solution walkthroughs to understand system changes.
- Translate technical and business information into content suitable for multiple audiences.

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Required Skills & Experience

Banking Domain Expertise

- Strong understanding of:

o Commercial Lending o Corporate Banking o Loan Servicing o Syndicated Loans o Credit Operations
- Experience documenting banking applications and operational processes.

LoanIQ Experience

- Hands-on knowledge of Finastra LoanIQ.
- Understanding of:

o Deal Setup o Facilities & Loans o Drawdowns o Interest & Fees o Payments o Loan Operations o Reconciliation Processes

Documentation Tools

- Advanced experience with:

o Confluence o Microsoft Office Suite o Visio / Lucidchart (preferred)

o SharePoint (preferred)

Core Competencies

- Excellent written and verbal communication skills.
- Strong interviewing and information-gathering skills.
- Ability to translate complex technical concepts into business-friendly documentation.
- Robust attention to detail and organizational skills.
- Ability to work independently with minimal supervision.

Preferred Qualifications

- Experience in Investment Banking, Commercial Banking, or Lending Operations.
- Exposure to Agile delivery methodologies.
- Experience creating training material and onboarding curricula.
- Familiarity with Jira and SDLC processes.
- Experience working with globally distributed teams.

📌 Technical Writer – Banking Domain (LoanIQ / DEAL) (Toronto)
🏢 TestingXperts
📍 Toronto