Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.

Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. At Dialpad, AI isn’t just a feature; We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We are seeking a talented, experienced Full-Stack Engineer passionate about building high-quality, scalable web applications with modern frontend and backend technologies. You will own significant features end-to-end, tackle technical hurdles, and enrich the team with your engineering experience, including mentoring junior engineers. You will guide projects in which multiple engineers collaborate to deliver major features.

You will work jointly in a cross-functional team, including close collaboration with Product Managers to advocate for technical initiatives for the team. This position reports to our Engineering Manager, who is based in North America, and is looking for the person to join the team in our Vancouver, Canada Office. Develop and maintain Dialpad's web & desktop applications using up-to-date technologies.

Collaborate with the data science team to build a world-class Agentic AI framework.



Able to use AI tools like Claude, Gemini, etc., Write clean, modular, and maintainable code using best practices along with unit tests. Participate in code reviews to ensure code quality, maintainability, and scalability.

Ensure that features are shipped on time and with the highest quality. Take on on-call activities to support and resolve issues from QA and Customers. DevOps, QA, Product, UX) to build and use common components and practices across Dialpad products Mentor junior engineers and help them grow their skills and expertise.

Communicate technical concepts effectively to both technical and non-technical stakeholders. 5+ years of experience in Full-stack software engineering. ~ Strong experience with writing high-performance, reusable, and reliable Python code. ~ Strong experience in documentation for architectural designs, technical decisions, and best practices. ~ Experience with databases, SQL/NoSQL. ~ Experience with mentoring junior engineers and helping them grow their skills. ~ Experience with Agile development methodologies. ~ Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits. 147,000 — $174,000 CAD Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Competitive salary, comprehensive benefits, and real opportunities for growth Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. #

📌 Telecommute Software Application Specialist (Vancouver)
🏢 Dialpad
📍 Vancouver