Position: Tenant Services Worker

Salary: $60,000 - $65,000

Position Objective: To support the effective day-to-day administration of Circle’s tenancies by serving as a primary point of contact for tenants and prospective tenants and providing responsive, practical and coordinated tenancy services. The position is responsible for a broad range of tenant-facing and administrative functions, including tenant engagement and education, lease and RGI compliance, RGI calculation and administration, leasing and move-in/move-out processes, eviction-prevention support, and coordination of operational activities affecting tenant homes. The role works closely with other Circle staff and external partners to resolve tenancy issues, facilitate access and service delivery, maintain accurate records, and support positive and sustainable tenancies.

Core Competencies:

· Good judgment- Applies common sense and positive judgment in daily activities and decision making

· Committed - Dedicated, reliable and consistent effort towards excellent tenant experience through high-quality day-to-day service, and engagement programming and resources

· Effective communication - Communicates with other staff, tenants and other stakeholders in a manner that produces desired results and enhances effective relationships

· Resourceful - Ability to find quick, creative, and effective solutions to problems in the context of limited resources and/or challenging situations

Job Duties & Responsibilities

Tenant Support

· Act as first and primary point of contact for tenants and liaise internally to resolve any

· Identify issues and problem areas in a tenant's ability to comply with leasing/RGI requirements, including primary responsibility for resolving issues of hoarding/excessive clutter

· Support, educate, and connect tenants with resources to address identified issues





· Monitor and review tenant household needs and issues and communicate the information or concerns to Director of Operations

· Mediate/resolve disputes with neighbours in collaboration with senior staff

· Issuing rent receipts

· Assist with/conducting inspections, including for pest control preparation

· Manage tenant non-compliance resulting in orders from City or Fire Services

· Document tenant-caused damage and refer matters for enforcement where necessary

· Communicate and coordinate with Maintenance staff team to facilitate unit access, pest control, and repairs in tenant homes

RGI Administration Support

· Acting as first point of contact for tenants during annual income reviews: collecting paperwork from tenants and answering questions

· Acting as liaison between tenants and Circle’s RGI Administration staff (who processes RGI calculations and issues official notices)

· Organize and prepare summaries for Loss of Eligibility Notices

· Provide back-up/relief RGI calculation support

Eviction Prevention & Collections Support:

· Proactively work with tenants to maintain their tenancy through regular outreach, follow-up, and liaising relevant supports to tenant

· Coordinate with Circle’s Collections Clerk to support tenants in navigating any notices, hearings, and orders from the Landlord & Tenant Board

Leasing

· Manage the end-to-end leasing process including conducting unit showings, processing tenant applications,



generating leases and lease signature

· Manage screening of tenants to verify eligibility

· Ensure all related procedures are completed

Tenant Move-in and Orientation:

· Conduct move-in inspections with tenants and ensure proper documentation and filing

· Conduct tenant move-in orientations including a review of key safety features of the unit (mainwater shut-offs, main power shut offs, location of fire alarms and fire extinguisher)

· Educating tenant about basic preventative maintenance issues and their responsibilities as a tenant

· Reviewing the lease, basic RGI reporting requirements, and tenant handbook

· Reviewing and orienting tenants to local resources in the community around food security, life skills, and legal clinics

Tenant Move-out:

· Receiving notices to vacate and executing related policies and procedures

· Conduct move-out inspections in accordance with established policies and procedures, ensuring proper documentation and follow-up for any damage

· Coordinating with other departments to initiate procedures for move-out

Plus other duties as assigned, consistent with the objective of the position.

Working Conditions:

This position is based both in-office and in-the-field. Operational demands will inform the frequency of allowable work from home days.

This position requires frequent travel around the City (access to a reliable vehicle is required).

This position requires working with marginalized populations in conditions that sometimes require the proper use of personal safety equipment.

This position requires lone work, including solo entry to tenanted homes (using proper safety protocols and procedures).

Interested candidates can email their resume and cover letter to [email protected]

📌 Tenant Services Worker (Toronto)
🏢 Circle Community LandTrust
📍 Toronto