Vice President, Client Services & Operations

GPM Property Management | Ontario, Canada The OpportunityReporting directly to the President, the Vice President, Client Services & Operations serves as the primary executive liaison for our Condo Boards and a mentor to our senior leadership team. This is a dual-focus role: you will drive operational excellence internally while ensuring unparalleled client satisfaction externally.

Core Responsibilities· Executive Leadership: Direct and mentor a multi-site team of Client Relations Managers, Condominium Managers, and Head-Office support staff.

· Strategic Client Retention: Own the growth and retention strategy for the GPM portfolio, personally managing high-level escalations and complex Board relationships.

· Operational Oversight: Establish and audit service standards, ensuring 100% compliance with the Condominium Act of Ontario, CAO and CMRAO regulations.

· Growth & Innovation: Identify and implement efficiency-driving technologies and lead business development initiatives to expand the contract portfolio.

· Fiscal Management: In collaboration with the Controller, oversee portfolio P&L;, contract renewals, and service-cost optimization.

· Talent Development: Implement robust succession planning and training programs to minimize regrettable talent loss and foster a high-performance culture.

Who You Are· The Diplomat: Executive-level communicator comfortable navigating the politics of Condo Boards with calm and decisive authority.

· The Scalable Leader: Proven track record of managing large, diverse portfolios and developing senior management talent.

· The End-to-End Executor: Translates ideas into measurable outcomes with a focus on data-informed decision-making.

· The Problem Solver: Resilient under pressure, preserving the GPM brand and protecting client revenue through complex dispute resolutions.





Required Qualifications· 10+ years in senior leadership within the Ontario residential/condo property management sector.

· Must hold a General License (CMRAO) in good standing; RCM designation strongly preferred.

· Post-secondary degree in Business, Real Estate, or Engineering (or commensurate executive experience).

· Deep knowledge of Ontario’s condominium legislation, financial budgeting, and large-scale capital project oversight.

· Proficiency with property management software (e.g., Condo Manager, Condo Control, SparcPay) and reporting analytics.

Compensation & Executive Perks· Salary: Competitive Base Salary $135K to $175K + Car Allowance.

· Incentives: Variable Annual Bonus tied to contract retention, renewal performance, and overall operational KPIs – to be discussed at interview stage.

· Benefits: Enhanced Executive Health, Dental.

· Professional Support: Full support for ongoing professional development and coverage of all licensing/association fees.

About GPM Property ManagementGPM Property Management is a condominium management company based in Concord, Ontario. Over the last 50+ years we have grown to over 17,000 units under management and are growing steadily. We are looking to grow sustainably while maintaining our vision for excellent client services, and to keep modernizing our processes to allow us to provide our services in an increasingly complex environment.

At GPM, people come first. We prioritize employee safety, health, and well-being, providing ongoing support and resources so our teams can thrive. We foster a respectful, collaborative workplace where contributions are recognized by both employer and client. We invest in training and development, offering clear paths for growth and a workplace built on integrity, accountability, and work-life balance.

How to ApplyPlease submit your resume and a cover letter outlining senior-level experience, examples of retention/renewal outcomes, and compensation expectations to: [email protected]

📌 Vice President, Client Services & Operations (Concord)
🏢 GPM Property Management
📍 Concord